NHS Wheelchair Service - Clinical Admin Coordinator

The Methodist Church in Britain; Stoke-on-Trent; On-site; GBP 18,000 - 26,000; Full time

Job summary

Ross Care operates the NHS Wheelchair Service in Staffordshire and Stoke on Trent, supporting a clinical team of physiotherapists, occupational therapists and rehabilitation engineers. The Clinical Administrator logs referrals, books appointments and handles calls and emails to keep the service running smoothly.

Strong Word and Excel skills and prior customer service experience are essential for managing spreadsheets, reports and data processing under guidance from experienced colleagues.

Qualifications

• GCSEs including English and Maths required.
• Experience in a busy customer service environment.
• Strong Word and Excel skills.
• Excellent communication and organisational abilities.
• Ability to work on own initiative and in a team.

Responsibilities

• Enter referrals promptly onto the computer system from users, carers, families or prescribers.
• Arrange and book clinic appointments with clients, next of kin, carers and suppliers.
• Answer daily calls and emails courteously and pass unresolved issues to the Clinical Lead.
• Deal with queries from prescribers, service users, carers and colleagues; pass messages promptly.
• Run day‑to‑day administrative systems of the clinical areas including accounting.
• Complete spreadsheets, reports and data processing on request by clinical managers.
• Cover tasks across the wheelchair service and stand in for absent colleagues.
• Keep IT equipment maintained and operate your own computer.
• Follow Ross Care competencies, policies, procedures and instructions.

Skills

Word & Excel

Customer service

Telephone manners

Attention to detail

Education

GCSE English & Maths

Tools

IT systems

Job description

Ross Care operates the NHS Wheelchair Service in Staffordshire and Stoke on Trent, supporting a clinical team of physiotherapists, occupational therapists and rehabilitation engineers. The Clinical Administrator logs referrals, books appointments and handles calls and emails to keep the service running smoothly.

Strong Word and Excel skills and prior customer service experience are essential for managing spreadsheets, reports and data processing under guidance from experienced colleagues.