Patient Services Admin Lead — Therapies & Specialist Hub

Mersey Care NHS Foundation Trust; Shalford; On-site; GBP 21,000 - 24,000; Full time

Job summary

Mersey Care NHS Foundation Trust is seeking an Administrator/Secretary to join the Therapies & Specialist Administration Hub, primarily supporting the Wheelchair Service and providing assistance across specialist therapy services as required.

The role involves managing referrals, scheduling appointments, preparing correspondence and clinical letters, responding to enquiries, and ensuring the smooth day-to-day running of the service. Flexible working requests will be considered where possible.

Responsibilities

• Act as a point of contact and reception for patients, carers, staff, public and external customers.
• Sort and prioritise incoming queries in line with the written guidance.
• Respond to telephone, e-mail and general enquiries ensuring messages are emailed or action is taken.
• Provide demographic details of cases when requested.
• Liaise with colleagues across teams and partner organisations to request and compile health information in a timely manner.
• Arrange clinics, book appointments and handle data entry including electronic patient records retrieval and maintenance.
• Create new records and discharge records on the electronic records system.
• Maintain the referral pathway process following service procedures and obtain necessary consent.
• Input patient information into the patient administration system accurately and update as needed.
• Record accurate and timely contact notes with patients as per the Trust policy.

Job description

Mersey Care NHS Foundation Trust is seeking an Administrator/Secretary to join the Therapies & Specialist Administration Hub, primarily supporting the Wheelchair Service and providing assistance across specialist therapy services as required.

The role involves managing referrals, scheduling appointments, preparing correspondence and clinical letters, responding to enquiries, and ensuring the smooth day-to-day running of the service. Flexible working requests will be considered where possible.