NHS Switchboard Operator – 24/7 Front Desk & Calls

NHS Professionals; Exeter; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Competitive pay rates

24/7 support

Bank shifts across trusts

My Bank shift portal access

Training and development opportunities

Pension scheme available

Job summary

NHS Professionals is seeking a Switchboard Operator for the Wonford site, Exeter. The role involves handling internal and external calls, responding to emergencies, and delivering a courteous, professional contact point for patients and colleagues.

The post supports a busy NHS environment across timings that include weekends and evenings within a 24/7 coverage model, with learning opportunities and system-based processes to maintain responsiveness.

Qualifications

• Strong administrative and data entry skills.
• Good IT knowledge, including Microsoft Office.
• Excellent attention to detail and accuracy.
• Ability to manage a high volume of data efficiently.

Responsibilities

• Handle internal and external calls in a polite, timely and professional manner.
• Respond to emergencies as per defined procedures and record incidents and actions taken.
• Act as the first point of contact for patients, projecting a caring and efficient service.

Skills

Admin & data entry

Microsoft Office

Attention to detail

Data handling

Tools

Outlook

Excel

Word

Epic

Job description

NHS Professionals is seeking a Switchboard Operator for the Wonford site, Exeter. The role involves handling internal and external calls, responding to emergencies, and delivering a courteous, professional contact point for patients and colleagues.

The post supports a busy NHS environment across timings that include weekends and evenings within a 24/7 coverage model, with learning opportunities and system-based processes to maintain responsiveness.