24/7 Hospital Switchboard & Emergency Communications Operator

University Hospitals Sussex Nhs Foundation Trust; England; On-site; GBP 21,000 - 25,000; Full time

Job summary

University Hospitals Sussex NHS Foundation Trust is seeking an adaptable Switchboard Operator to join our 24/7 telephony team. You will handle a high-volume frontline contact point, operate computerised switching and telecoms systems, respond to calls, monitor alarms, and provide helpdesk support with professionalism and composure in a busy hospital environment.

The role requires excellent communication, prioritisation, and the ability to work flexibly on 24/7 shifts, including unsocial hours,

Qualifications

• Switchboard / Telephone experience is essential.
• Customer service experience is essential.
• Willingness to work 24/7/365 shifts and flexible hours.
• GCSE English at grade C or above or equivalent.
• Equality, Diversity and Inclusion awareness expected.

Responsibilities

• Operate computerised switchboard and telecoms systems.
• Respond to calls, monitor alarms and provide helpdesk support.
• Activate emergency procedures when required and maintain professional communications.

Skills

Switchboard / Telephone experience

Customer service experience

Flexible shifts

Education

GCSE English

Tools

Outlook

Job description

University Hospitals Sussex NHS Foundation Trust is seeking an adaptable Switchboard Operator to join our 24/7 telephony team. You will handle a high-volume frontline contact point, operate computerised switching and telecoms systems, respond to calls, monitor alarms, and provide helpdesk support with professionalism and composure in a busy hospital environment.

The role requires excellent communication, prioritisation, and the ability to work flexibly on 24/7 shifts, including unsocial hours,