24/7 NHS Switchboard Operator — Customer Care

Nottinghamshire Healthcare NHS Foundation Trust; Nottingham; On-site; GBP 20,000 - 26,000; Full time

Job summary

Nottinghamshire Healthcare NHS Foundation Trust is seeking a Bank Switchboard Operator to join our 24-hour switchboard team. The post involves handling calls from staff, patients and the public, with weekend and night shifts and enhanced pay.

This is a zero-hours band within a busy public-facing service that requires flexibility and a customer-focused approach. The role supports out-of-hours services and may include night shifts from 8pm to 7am, ensuring efficient and courteous information

Qualifications

• Customer care skills and the ability to deal effectively with difficult customers.
• Good clear telephone manner.
• The ability to communicate at all levels.
• Able to work unsupervised.
• Able to make a decision unaided.

Responsibilities

• Operating the Trust Switchboard and providing an efficient and sympathetic approach to calls received from staff, service users and members of the public.
• Often dealing with patients with complex needs and barriers to understanding.
• Carrying out a range of administrative and secretarial tasks associated with the switchboard.
• Respond to emergency situations as and when required e.g. respond to fire alarms, intruder alarms, lone worker devices.
• Support of all out of hours services, such a Consultants/Managers and Tradesmen on call.

Skills

Customer care

Telephone manner

Communicate at all levels

Self-motivated

Independent work

Education

NVQ/ Apprenticeship Level 2 in Customer Services

Job description

Nottinghamshire Healthcare NHS Foundation Trust is seeking a Bank Switchboard Operator to join our 24-hour switchboard team. The post involves handling calls from staff, patients and the public, with weekend and night shifts and enhanced pay.

This is a zero-hours band within a busy public-facing service that requires flexibility and a customer-focused approach. The role supports out-of-hours services and may include night shifts from 8pm to 7am, ensuring efficient and courteous information