24/7 Communications Operator – Switchboard & Helpdesk

The Methodist Church in Britain; Haywards Heath; Sur place; GBP 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

Unsocial hours enhancements for night?

Flexible working options

Buddy to help new starters settle in

Staff networks

Résumé du poste

University Hospitals Sussex NHS Foundation Trust is seeking a Switchboard Operator for a 12-month time-limited secondment. The role involves answering calls, monitoring alarms, providing helpdesk support and activating emergency procedures within a 24/7 operation.

Applicants should have an NVQ Level 3 in customer care and GCSE English at grade C or above. Flexibility to work 24/7 shifts is essential, with site preferences noted on application.

Qualifications

• NVQ Level 3 in customer care or equivalent.
• GCSE English at grade C or above.

Responsabilités

• Answer calls from the public, patients and hospital staff as the first point of contact.
• Operate the computerised communications system and departmental communication systems.
• Monitor medical and service alarms.
• Provide helpdesk support.
• Activate emergency procedures when required.
• Promote a professional image of the Trust in every contact with callers.
• Communicate with patients, members of the public, GPs, Trust staff, departments, visitors and suppliers.
• Carry out Switchboard and Telecoms administrative duties.
• Respond to incidents, resolve issues and make timely decisions using initiative and judgement.
• Manage competing priorities while keeping accuracy and professionalism.
• Help maintain response times and continuity across the 24-hour operation.
• Work both independently and as part of a team.

Connaissances

Excellent communication

Attention to detail

Calm under pressure

Computerised communications systems

Formation

NVQ Level 3 in customer care

GCSE English (C or above)

Outils

Outlook

IT skills

Description du poste

University Hospitals Sussex NHS Foundation Trust is seeking a Switchboard Operator for a 12-month time-limited secondment. The role involves answering calls, monitoring alarms, providing helpdesk support and activating emergency procedures within a 24/7 operation.

Applicants should have an NVQ Level 3 in customer care and GCSE English at grade C or above. Flexibility to work 24/7 shifts is essential, with site preferences noted on application.