Switchboard Operator

NHS Professionals; Exeter; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Competitive pay rates

24/7 support

Bank shifts across trusts

My Bank shift portal access

Training and development opportunities

Pension scheme available

Job summary

NHS Professionals is seeking a Switchboard Operator for the Wonford site, Exeter. The role involves handling internal and external calls, responding to emergencies, and delivering a courteous, professional contact point for patients and colleagues.

The post supports a busy NHS environment across timings that include weekends and evenings within a 24/7 coverage model, with learning opportunities and system-based processes to maintain responsiveness.

Qualifications

• Strong administrative and data entry skills.
• Good IT knowledge, including Microsoft Office.
• Excellent attention to detail and accuracy.
• Ability to manage a high volume of data efficiently.

Responsibilities

• Handle internal and external calls in a polite, timely and professional manner.
• Respond to emergencies as per defined procedures and record incidents and actions taken.
• Act as the first point of contact for patients, projecting a caring and efficient service.

Skills

Admin & data entry

Microsoft Office

Attention to detail

Data handling

Tools

Outlook

Excel

Word

Epic

Job description

Job Title: Switchboard Operator

Trust Location: Royal Devon University Healthcare NHS FT

Location: Wonford EX2 5DW

Hours: 37.5 hours per week

Working Pattern: Monday -Friday, 8:30am-6pm shadowing while learning the role then between 07:30 -21:00 Monday-Sunday

Duration: 6 Months- Maybe Longer

Job Description

IMT Services aims to develop a culture of continual service improvement. The post holder will be an advocate for this culture across the service area and demonstrate continual service improvement in the service area that they work.

The post is based on a shift pattern with both full time and part time hours per week as a member of a team offering 24 hour coverage 7 days a week within a busy Switchboard.

The position is based in the Wonford site main building above reception E Template.

As a team member the post will actively contribute to the overall efficient and professional handling of internal and external calls, responding in a timely, polite and often sensitive manner.

The post will involve responding to all types of emergencies as per defined procedures, reacting quickly and effectively, recording all incidents and actions taken.

The Switch Board acts generally as the first point of contact to our patients for the Trust, and as such it needs to project a caring, sensitive yet efficient service that meets the patient requirements and clinical needs.

You’ll learn the following whilst working at the trust

1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

You’ll have the following skills/experience

• Strong administrative and data entry skills
• Good IT knowledge, including Microsoft Office
• Excellent attention to detail and accuracy
• Ability to manage a high volume of data efficiently

System Knowledge

• Access to Epic desirable
• Previous experience with outlook, excel and word
• NHS experience not needed

As a member of NHS Professionals, you have fantastic benefits

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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