Part-Time Receptionist - NHS Primary Care & Patient Support

Arch Health CIC

Brighton

On-site

GBP 15,000 - 18,000

Part time

2 days ago

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Benefits offered by this job

NHS Pension

Flexible working arrangements

Job summary

Arch Health CIC, a Brighton-based GP surgery, seeks an enthusiastic part-time receptionist/administrator to support front-desk operations. The role involves welcoming patients, handling general enquiries, booking appointments, and coordinating with the NHS system SystmOne.

The team is committed to compassionate care for homeless and vulnerably housed patients and offers training and flexible working where possible.

Qualifications

Experience in reception duties
Experience using SystmOne or similar NHS scheduling systems
Experience dealing with enquiries from patients
Frontline work with vulnerable populations is desirable

Responsibilities

Provide an effective and efficient reception service for patients and visitors
Handle general enquiries and book appointments
Manage urgent walk-in or same-day requests in a calm and professional manner
Answer phones and direct calls politely and helpfully
Coordinate with keyworkers to support patient access to services
Support daily tasks to keep the practice running smoothly
Attend training sessions outside normal hours to maintain service quality against NHS contract requirements
Carry out opening and closing duties as required by shift patterns
Undertake other duties requested by Doctors, Nurses or Practice Manager