Receptionist/Telephonist

Transformation Unit; Rochester; Hybrid; GBP 23,000 - 28,000; Part time

Job summary

Kent Community Health NHS Foundation Trust is seeking a Receptionist/Telephonist to support frontline NHS teams with professional front-desk and telephony duties. This part-time role (22 hours per week) involves providing patient-facing reception, handling calls, and contributing to a team delivering high-quality care within the community setting.

Applicants must have strong customer service and IT skills; NHS experience is beneficial but not essential.

Qualifications

• Recent administrative experience and versatility to take on a variety of tasks.
• Strong communication skills, both written and spoken.
• Good IT skills and experience with databases and common software.

Responsibilities

• Provide front-desk reception and telephone support for patients and staff.
• Support clinical teams by coordinating appointments and messages.
• Maintain accurate records and handle routine administrative duties.

Skills

Administrative experience

Customer service

Telephone handling

Education

QCF Level 2 apprenticeship or equivalent in healthcare

Job description

Main area Admin Grade NHS AfC: Band 2 Contract Permanent Hours Part time - 22 hours per week (covering shifts from Monday to Sunday including bank holidays.) Job ref 846-831644-TB

Employer Kent Community Health NHS Foundation Trust Employer type NHS Site Wisdom Hospice Town Rochester Salary £25,272 per annum pro rata Salary period Yearly Closing 22/11/2026 23:59

Receptionist/Telephonist

NHS AfC: Band 2

Job overview

Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts, the Kent and Medway Integrated Care Board (ICB) and Medway Community Healthcare. Nursing and AHP vacancies are also open to Student Nurses and Newly Qualified Nurses/AHPs.

The NHS is changing. More emphasis on community-based care means there’s never been a better time to join us.

We are looking for an enthusiastic and adaptable Receptionist/Telephonist to join our professional team.

We’re a close team but we’re never exclusive, if you can bring a professional approach and fresh ideas we would love to hear from you.

Please note, this vacancy does not meet the criteria for skilled worker sponsorship and therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.

Main duties of the job

Could you use your skills and experience to support the NHS to deliver great patient care? Great patient care needs great people to support clinical teams. That’s where you come in.

We’re always looking for enthusiastic, responsive, and adaptable people to join our outstanding trust. This role is an important one as you’ll be using your knowledge, experience and expertise to provide support to our hard-working frontline NHS teams.

We put patients first and we expect all of our colleagues to do the same, so although NHS experience isn’t a requirement for this role you’ll need to share our passion for delivering excellent patient care and keep that passion at the forefront of your professional activity at all times.

The challenges come thick and fast in this role but you’ll know that your input is contributing to the excellent experience our patients and service users have every day.

Working for our organisation

Kent Community Health NHS Foundation Trust is currently undertaking a significant programme of transformation to align our community services to the new Neighbourhood Model of care delivery, there will be a period of consultation which may result in changes affecting some services, teams or roles. Depending on the area you are applying to work in, this could include potential changes to your role, work base, reporting arrangements, or terms and conditions of employment. Any changes would be subject to consultation and managed sensitively and in line with relevant employment processes. Please do contact the recruiting manager if you have any concerns about this so they can answer any questions you might have.

Rated ‘Outstanding’ by CQC, we deliver high-quality care that improves the health of our communities. We are looking for people who share our values:Compassionate, Aspirational, Responsive and Excellent.

We are proud to be an inclusive, welcoming organisation and encourage applications from people of all backgrounds. We use protected characteristic information for monitoring only and it is not seen by recruiting managers, except where applicants choose to be considered under our disability guaranteed interview scheme.

We know life outside work matters. As a flexible working-friendly organisation, we welcome conversations about arrangements that help you thrive while supporting excellent care for our patients.

Detailed job description and main responsibilities

As a community Trust, many of our roles require individuals to be able to drive to perform their duties. Where driving is a requirement of the role, you will be asked to confirm that you hold a full UK driving licence or a full driving licence issued by an EU country (not exchanged from a non-EU country) to proceed with your application. We are committed to supporting candidates with disabilities into employment. If you are unable to drive due to a disability, please contact the Recruitment Team [e-mail], quoting the vacancy reference number, so we can support you further.

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

Find out more about the community difference here .

Good luck! We can’t wait to meet you and welcome you to #teamKCHFT, #cometocommunity.

Person specification

Qualifications, training and experience

• A Qualifications and Credit Framework (QCF) Level 2. This could be an NVQ Level 2 apprenticeship, BTEC or equivalent international qualification in healthcare
• You’ll need to have recent administrative experience and versatility to take on a variety of tasks.

Knowledge and skills

• You’ll need have sound communication skills in order to understand and communicate both verbally and in writing.
• You will need to be able to be able to use IT systems and databases.
• You will have excellent attention to details, accuracy and organisational skills. You will know when you are within your own limits and when to elevate.

Working environment

• There may be an occasional need for Tact and sensitivity in this role as there may be times when you are exposed to verbal aggression from members of the public.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.