NHS Patient Services Administrator: Dental & Community

Bhamcommunity; Birmingham; On-site; GBP 26,000 - 27,000; Full time

Job summary

Birmingham Community Healthcare NHS Trust is seeking a Patient Services Administrator to join the Dental Services team at Lyng Health Centre and Sandwell General Hospital. The role involves booking appointments, answering queries, and coordinating outpatient clinics to support clinical colleagues.

The post requires flexible, multi-skilled administration with rotation across groups, and travel between clinics as needed.

Qualifications

• GCSEs or equivalent in Maths and English.
• RSA 2 or equivalent in typing/word processing.
• Level 3 NVQ in Business Administration or equivalent.

Responsibilities

• Provide administrative support to patients, including booking appointments and issuing letters.
• Answer patient queries and coordinate outpatient clinics.
• Support clinical colleagues and maintain up-to-date service knowledge.
• Rotate across Specialty Management Groups to cover other areas as required.

Skills

Excellent communication

Organisational skills

Teamwork

Keyboard skills

IT literacy

Prioritise workload

Travel between clinics

Education

GCSE/level C in Maths and English

RSA 2 typing

Level 3 NVQ in Business Administration

Tools

Outlook

Microsoft Office

Excel

Job description

Birmingham Community Healthcare NHS Trust is seeking a Patient Services Administrator to join the Dental Services team at Lyng Health Centre and Sandwell General Hospital. The role involves booking appointments, answering queries, and coordinating outpatient clinics to support clinical colleagues.

The post requires flexible, multi-skilled administration with rotation across groups, and travel between clinics as needed.