Band 3 Patient Services Administrator

Bhamcommunity; Stourbridge; On-site; GBP 26,000 - 27,000; Full time

Job summary

Birmingham Community Healthcare NHS Trust is inviting applications for a Patient Services Administrator to provide comprehensive administrative support in Community Dental Clinics. The role covers appointment bookings, letters, queries, and coordination of outpatient clinics, with flexibility to cover multiple locations.

Based in Stourbridge area, you will be the first point of contact, handling a range of clerical duties and working with a wide network of professionals to ensure smooth service

Qualifications

• GCSE/CSE level C or equivalent in Mathematics and English or equivalent administrative experience
• RSA 2 or equivalent experience in typing or word processing
• Level 3 NVQ in Business Administration or equivalent administrative experience

Responsibilities

• Be the first point of contact for Dental clinics mainly based in the Dudley area but also across the Black Country.
• To work flexibly within the dental team providing high quality dental care for a wide spectrum of patients.
• Carry out clerical and administrative duties to ensure the efficient operation of the dental service and manage own workload.

Skills

Excellent communication

Organisational skills

Keyboard skills

Teamwork

Initiative

Prioritise workload

Work under pressure

Education

GCSE Maths & English

RSA 2 typing/word processing

Level 3 NVQ in Business Administration

Tools

Outlook

Microsoft Office

Excel

Job description

Find out more about applying to join Team BCHC.

Join our team

Community services are a key part of the NHS of the future. Be part ofthat future now.Join us and help achieve better care andhealthier communities.

Main area Dental Community Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday - 08.45 - 17.00) Job ref 820-8254766-DEN-A

Site Stourbridge Health and Social Care Centre Town Stourbridge Salary £25,760 - £27,476 per annum (pro rata) Salary period Yearly Closing 05/11/2026 23:59

Job overview

- Please note that the location for this post is Stourbridge/Brierley Hill -

Birmingham Community Healthcare Foundation Trust Community Dental Services have an exciting vacancy for a Patient Services Administrator, working at Community Dental Clinics.

The role provides administrative support to our patients. From booking appointments, issuing letters, and answering patient queries to co-ordinating outpatient clinics and supporting our clinical colleagues.

Main duties of the job

To be the first point of contact for Dental clinics mainly based in the Dudley area but also across the Black Country.

To work flexibly within the dental team providing high quality dental care for a wide spectrum of patients.

The post holder will carry out clerical and administrative duties to ensure the efficient operation of the dental service. The post holder will be responsible for the management of their own workload and will be expected to develop and maintain up to date knowledge of all services within Specialty Management Groups which will enable them to deal with any service related queries.

This is a multi-skilled and multi-tasked role therefore the post holder will be expected to be flexible and rotate with other team members thereby ensuring cover across other Specialty Management Groups and Locations as and when required.

Working for our organisation

Be Part of Our Team...

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry.

We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

IMPORTANT

Detailed job description and main responsibilities

For further details on the main responsibilities, please see the attached job description and person specification.

Person specification

Qualifications

• GCSE/CSE level C or equivalent in Mathematics and English or equivalent administrative experience


• RSA 2 or equivalent experience in typing or word processing.


• Level 3 NVQ in Business Administration or equivalent administrative experience.

Experience

• Previous administrative experience.


• Previous experience of working with the general public.


• Experience of working with a wide range of professionals

Skills/Knowledge

• Excellent communication and organisational skills


• Excellent keyboard skills


• Evidence of extensive use of computer programmes; Outlook, Microsoft Office, Excel


• Ability to work as a member of a team.


• Ability to use own initiative and prioritise workload in a methodical approach to work.


• Ability to suggest and implement new procedures.


• Ability to follow tasks through to completion.


• Ability to work under pressure.
  
• Knowledge of information systems i.e. PAS, RiO

Other job requirements

• Ability to travel between clinics to cover when required.

Personal Qualities

• Able to work on own initiative and be self-motivated

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Birmingham Community Healthcare NHS Trust
3, Priestley Wharf
Holt Street
Birmingham Science Park
B7 4BN

Office hours: Monday to Friday: 8.30 am - 5.00 pm

Our patients and their carers and families are the reason we're here, so we want to hear your views about the Trust and our services.