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The Great Western Hospitals NHS FT; Salisbury; On-site; GBP 26,000 - 27,000; Full time

Job summary

The Great Western Hospitals NHS FT in Salisbury is seeking a Dental Receptionist to join the Community Dental Service. You will act as the first point of contact for patients, handling appointments, payments, and information with a focus on friendly, efficient service.

The role involves supporting a busy dental team, maintaining records, and coordinating front-line administrative tasks across sites. Some weekend and bank holiday work and travel to other sites may be required.

Qualifications

• Previous administration experience is essential.
• Excellent communication and customer service skills.
• Strong organisational skills with the ability to manage a busy workload.
• Good IT skills and confidence using computer systems.
• Experience using a dental IT system would be advantageous, although full training will be provided

Responsibilities

• Process and administer face to face, written, answerphone and telephone enquiries, requiring access to information and appointments in line with policy, procedures and service standards.
• Provide information and advice about dental services and access to NHS Dental Care for unregistered patients.
• Obtain personal details from patients and other sensitive personal, social and medical information, often of a complex nature. Handle all information in accordance with relevant legislation and with high regard for patient confidentiality.
• Ascertain whether patients should pay NHS charges or, if in receipt of benefits, which of these are relevant to exemption charges. Administer dental charges including exemption categories and checking of eligibility. Calculate fees, collect and handle patient payments. Take responsibility for security of monies.
• Receive and prepare documentation for patients and ensure completion of NHS Dental Forms.
• Maintain and operate the appointments system including call forwarding, filing of clinical records and multiple appointment diaries. Collate performance data from the appointments system.

Skills

Administration experience

Customer service

Communication skills

Job description

Dental Receptionist | Great Western Hospitals NHS Foundation Trust

Company: The Great Western Hospitals NHS FT

Salary: £25,760 - £27,476 per annum

Hours: Full-time

Location: Salisbury, SP1 3SL

Job type: Permanent

Posting date: 4 Sept 2026

Closing date: 11 Oct 2026

Summary

Community Dental Service, Salisbury

Are you an organised, friendly and professional administrator who enjoys helping people and providing excellent customer service?

An exciting opportunity has arisen to join the Community Dental Service for Wiltshire and Swindon as a full‑time Receptionist/Administrator based at our Salisbury site.

As the first point of contact for our patients, you will play a vital role in ensuring a welcoming and efficient service. This is a varied and rewarding position where no two days are the same, offering the opportunity to work within a supportive healthcare team and make a real difference to patients' experiences.

The successful candidate may be required to provide cover at other sites across the service, therefore access to reliable transport is essential. The role also includes participation in some weekend and bank holiday working to support the Community Dental Out of Hours Service.

This is a fantastic opportunity to become part of a dedicated and welcoming team committed to providing high‑quality dental care across Wiltshire and Swindon. If you are a motivated individual who thrives in a patient‑focused environment, we would love to hear from you.

The post holder will work as part of a front‑line team to deliver high quality services to public and staff. The post holder will be required to arrange appointments and provide information to patients. The role will involve handling payments, maintaining accurate records of transactions, undertaking basic banking and reconciliation duties. The post holder will also provide administrative support to members of the Dental Team. The role requires travel to all 4 sites of the service throughout Wiltshire and Swindon as required. The post holder will be required to work to a flexible shift pattern which will include weekends and bank holiday working.

What you'll be doing:

• Welcoming and assisting patients both in person and over the telephone
• Booking, changing and managing appointments
• Providing information and support to patients and visitors
• Supporting the team with a range of administrative and office tasks
• Helping to ensure the smooth day‑to‑day running of the service

What we’re looking for:

• Previous administration experience is essential
• Excellent communication and customer service skills
• Strong organisational skills with the ability to manage a busy workload
• Good IT skills and confidence using computer systems
• Experience using a dental IT system would be advantageous, although full training will be provided

Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible. Don't just take our word for it, why not explore what Salisbury has to offer by visiting www.experiencesalisbury.co.uk

We are proud to be part of BSW Hospitals Group – a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.

We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.

Main Responsibilities and Duties

• Process and administer face to face, written, answerphone and telephone enquiries, requiring access to information and appointments in line with policy, procedures and service standards. Where necessary liaise with interpreters and other stakeholders
• Provide information and advice about dental services and access to NHS Dental Care for unregistered patients.
• Obtain personal details from patients and other sensitive personal, social and medical information, often of a complex nature. Handle all information in accordance with relevant legislation and with high regard for patient confidentiality.
• Ascertain whether patients should pay NHS charges or, if in receipt of benefits, which of these are relevant to exemption charges. Administer dental charges including exemption categories and checking of eligibility. Calculate fees, collect and handle patient payments. Take responsibility for security of monies.
• Receive and prepare documentation for patients and ensure completion of NHS Dental Forms.
• Maintain and operate the appointments system including call forwarding, filing of clinical records and multiple appointment diaries. Collate performance data from the appointments system.

Please see the attached job description for full information.

This advert closes on Friday 18 Sep 2026.

Proud member of the Disability Confident employer scheme.

About Disability Confident: Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.