Dental Receptionist & Admin – Front Desk (NHS)

The Great Western Hospitals NHS FT; Salisbury; On-site; GBP 26,000 - 27,000; Full time

Job summary

The Great Western Hospitals NHS FT in Salisbury is seeking a Dental Receptionist to join the Community Dental Service. You will act as the first point of contact for patients, handling appointments, payments, and information with a focus on friendly, efficient service.

The role involves supporting a busy dental team, maintaining records, and coordinating front-line administrative tasks across sites. Some weekend and bank holiday work and travel to other sites may be required.

Qualifications

• Previous administration experience is essential.
• Excellent communication and customer service skills.
• Strong organisational skills with the ability to manage a busy workload.
• Good IT skills and confidence using computer systems.
• Experience using a dental IT system would be advantageous, although full training will be provided

Responsibilities

• Process and administer face to face, written, answerphone and telephone enquiries, requiring access to information and appointments in line with policy, procedures and service standards.
• Provide information and advice about dental services and access to NHS Dental Care for unregistered patients.
• Obtain personal details from patients and other sensitive personal, social and medical information, often of a complex nature. Handle all information in accordance with relevant legislation and with high regard for patient confidentiality.
• Ascertain whether patients should pay NHS charges or, if in receipt of benefits, which of these are relevant to exemption charges. Administer dental charges including exemption categories and checking of eligibility. Calculate fees, collect and handle patient payments. Take responsibility for security of monies.
• Receive and prepare documentation for patients and ensure completion of NHS Dental Forms.
• Maintain and operate the appointments system including call forwarding, filing of clinical records and multiple appointment diaries. Collate performance data from the appointments system.

Skills

Administration experience

Customer service

Communication skills

Job description

The Great Western Hospitals NHS FT in Salisbury is seeking a Dental Receptionist to join the Community Dental Service. You will act as the first point of contact for patients, handling appointments, payments, and information with a focus on friendly, efficient service.

The role involves supporting a busy dental team, maintaining records, and coordinating front-line administrative tasks across sites. Some weekend and bank holiday work and travel to other sites may be required.