Scheduled Care Team leader

Sandwell & West Birmingham NHS Trust; West Bromwich; On-site; GBP 25,000 - 32,000; Full time

Job summary

Sandwell & West Birmingham NHS Trust is seeking highly organised, proactive and customer-focused team leaders for the Patient Access Department at Sandwell Health Campus. The role is fast-paced, varied and involves working with colleagues across the Trust and with the public to provide a Best in Class service.

The department covers Outpatient Bookings, Rapid Access and Imaging, Contact Centre and Scheduled Care, with potential development through a level 3 team leading/supervisor qualification

Responsibilities

• Lead the Patient Access team across multiple areas (Outpatient Bookings, Rapid Access and Imaging, Contact Centre, and Scheduled Care).
• Coordinate with colleagues across the Trust and with the public to deliver a best-in-class service.
• Support RTT and 2WW performance targets and ensure efficient, patient-focused processes.
• Contribute to ongoing development with potential progression to a level 3 team leading/supervisor qualification.

Job description

We are looking for highly organised, proactive, enthusiastic and customer focussed team leaders within the Patient Access Department at Sandwell and West Birmingham Hospitals NHS Trust.

Based at Sandwell Health Campus, the role is fast paced, varied and challenging working closely with our colleagues throughout the Trust and members of the public to provide a 'Best in Class' service.

The department has 4 main areas;

• Outpatient Bookings, who manager with new referrals and appointments for a variety of specialities.
• Rapid Access and Imaging who manage referrals for Cancer Services and Imaging.
• Contact Centre who are the main point of contact for our service users and manage follow up appointments.
• Scheduled Care who manage in-patient activity throughout the Trust.
• There may be an opportunity for development through a level 3 team leading/supervisor qualification for the successful applicant

This job description covers the major tasks to be carried out and the level of responsibilities to which the post-holder will work. These may be revised and changed from time to time. Discussions will take place with the post-holder.

To be successful in this role you will need to be highly organised and a logical thinker with a strong ability to solve problems and multi task. A cheerful, caring and kind nature with firm focus on delivering an excellent service are essential attributes, together with proven abilities to communicate effectively at all levels.

Ideally, you will have a good understanding for RTT and 2WW performance targets and have experience in working within a hospital environment, however this is not essential if you are able to demonstrate the other required skills.

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is “Improve the Life Chances and Health Outcomes of our Population.” It is what inspires, drives, and unites us every day. It’s what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we’re ‘with you all the way’ we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.

For further details / informal visits contact: Name: JULIE MARTIN Job title: Outpatient Access Manager Email address: [e-mail] Telephone number: 0121 507 3632