NHS Outpatient Appointments Coordinator

FHFT Education Academy; Ascot; On-site; GBP 26,000 - 29,000; Full time

Job summary

Frimley Health NHS Foundation Trust in Ascot is seeking an organised, patient-focused administrator to support Audiology and ENT outpatient services. You will book and coordinate appointments across multiple sites, maintain efficient appointment systems, and help the Trust meet service targets while delivering high-quality care from first contact.

This 37.5 hour per week role requires strong communication, attention to detail and teamwork in a busy hospital environment, with a fixed-term

Qualifications

• GCSE English and Maths pass or equivalent.
• ECDL or equivalent.
• NVQ Level 3 Administration or equivalent practical knowledge.
• Experience of working in a hospital or busy office environment.
• Customer care experience.
• Call centre experience.
• NHS experience.

Responsibilities

• To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust.
• To ensure all patients and visitors are treated with dignity, respect and empathy at all times.
• To deal with patients in a polite and respectful manner complying with their requests where possible.
• To support the Trust in delivering NHS targets.
• To respond in a timely fashion to all administrative duties within the team.
• To support the implementation of all new IT and patient administration systems.
• Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways.
• To be multi-skilled in your working role and able to assist in all areas of the department as and when required.
• To work primarily for Audiology and ENT at Greenwood Offices at Heatherwood Hospital with one day a week to Audiology Department at Frimley Park Hospital for Audiology.

Skills

Communication

Attention to detail

Customer service

NHS targets

Medical terminology

Clinical procedures

Education

GCSE English & Maths

ECDL

NVQ Level 3 Administration

Job description

Frimley Health NHS Foundation Trust in Ascot is seeking an organised, patient-focused administrator to support Audiology and ENT outpatient services. You will book and coordinate appointments across multiple sites, maintain efficient appointment systems, and help the Trust meet service targets while delivering high-quality care from first contact.

This 37.5 hour per week role requires strong communication, attention to detail and teamwork in a busy hospital environment, with a fixed-term