Outpatients Booking Lead – Urology & General Surgery

Frimley Health NHS Foundation Trust; Ascot; Presencial; GBP 26.000 - 38.000; Jornada completa

Descripción de la vacante

Frimley Health NHS Foundation Trust in Ascot is seeking a highly organised Patient Pathway Coordinator for the Outpatients department at Heatherwood Hospital. The role leads the speciality administration team, coordinates appointment bookings and supports NHS targets and patient care standards.

You will work closely with clinical and admin colleagues to manage patient pathways, maintain records and ensure confidentiality while delivering a professional and efficient outpatient service.

Formación

• Degree or equivalent relevant experience.
• Experience in a customer care environment.
• Experience in an NHS acute hospital setting.
• Ability to manage a team.
• Understanding of current national NHS standards and targets.
• Ability to negotiate at all levels and work in partnership with all relevant stakeholders.
• Ability to work under pressure.

Responsabilidades

• Manage the speciality administration team, including supervising and directly line managing the outpatient appointment booking team.
• Ensure agreed appointment booking procedures are followed consistently and effectively.
• Coordinate administrative resources to maximise clinic capacity and ensure optimum utilisation of available appointments.
• Support the achievement of NHS national targets, waiting time standards and required patient pathway timescales.
• Monitor appointment booking processes and help identify and resolve issues that may cause delays to patient care.
• Promote a patient‑centred approach, ensuring that patients receive a professional, responsive and compassionate service.
• Work collaboratively with clinical teams, administrative colleagues and other departments to support the smooth running of outpatient services.
• Maintain accurate patient records and ensure confidentiality and compliance with relevant policies and procedures.
• Support continuous service improvement, effective team performance and the delivery of efficient outpatient services.

Conocimientos

Team management

Patient pathway coordination

NHS processes

Stakeholder communication

Prioritisation

Educación

Degree or equivalent relevant experience

Management qualification

Herramientas

Hospital information systems

Descripción del empleo

Frimley Health NHS Foundation Trust in Ascot is seeking a highly organised Patient Pathway Coordinator for the Outpatients department at Heatherwood Hospital. The role leads the speciality administration team, coordinates appointment bookings and supports NHS targets and patient care standards.

You will work closely with clinical and admin colleagues to manage patient pathways, maintain records and ensure confidentiality while delivering a professional and efficient outpatient service.