Outpatient Bookings Team Leader

Frimley Health NHS Foundation Trust; Ascot; On-site; GBP 29,000 - 36,000; Full time

Job summary

Frimley Health NHS Foundation Trust invites applications for an Outpatient Bookings Team Leader within the General Surgery and Urology Outpatient Bookings Team at Frimley Park. This onsite role at Greenwood Offices supports clinical areas to meet NHS referral-to-treatment and cancer targets, and manages day-to-day staff performance.

You will lead staff, conduct induction and appraisals, maintain SOPs, and work with the Patient Pathway Co-ordinator to provide a high quality, customer-focused

Qualifications

• Experience leading administrative teams in a healthcare setting.
• Ability to implement and maintain standard operating procedures.
• Track record of delivering NHS targets (referral-to-treatment, cancer targets).
• Proficiency with Microsoft Office applications for reporting and admin tasks.

Responsibilities

• Manage staff day-to-day, including induction and appraisal.
• Support Patient Pathway Co-ordinator and SOP maintenance.
• Assist in meeting NHS targets and patient pathways.
• Maintain confidentiality and Trust policies.
• Liaise with clinical teams to ensure high-quality service.

Skills

Staff management

SOP maintenance

NHS targets experience

Microsoft Office

Tools

Microsoft Office

Job description

An exciting opportunity has arisen for an Outpatient Bookings Team Leader to join the General Surgery and Urology Outpatient Bookings Team at Frimley Park. This is an onsite role based at Greenwood Offices, next to Heatherwood Hospital The postholder will work closely with all clinical areas to support the Trust's targets, i.e. referral to treatment and cancer targets and be responsible for the day to day management of the staff including induction, appraisal and initial performance management. As a key member of the team, the postholder will play an integral role in supporting the Outpatient Bookings Team and ensuring the smooth and efficient management of patient pathways.

• To manage staff on a day to day basis including induction, appraisal and initial performance management
• To support the Patient Pathway Co-ordinator to maintain Standard Operating Procedures (SOPs) for staff
• To support the Trust in delivering NHS targets.
• To respond in a timely fashion to all administrative duties within the team
• To be multi-skilled in your working role and able to assist in all areas of the department as and when required
• To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policy
• To liaise with the Clinical team and Patient Pathway Co-ordinator/Service Manager to provide a high quality empathetic service and highlight any problems, working together as a customer focused team to solve issues that may arise
• To ensure capacity is fully utilised and to augment when demand exceed capacity available and there is a potential patient risk to performance and patient safety
• To adhere to the Trust values of being committed to excellence, working together and facing the future
• To attend specialty meetings for your lead specialty as and when required
• Follow all Trust and local policies and procedures at all times
• To deal with patient/staff complaints in a professional manner and try to resolve the issue before they become formal
• To use Microsoft Office applications effectively to support day-to-day operational, administrative, and reporting requirements

  This position isnot eligiblefor Skilled Worker visa sponsorship. Applicants must already hold theright to work in the UKfor the full duration of the contract.

  Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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