NHS Elective & Diagnostic Booking Coordinator

FHFT Education Academy; Frimley; On-site; GBP 27,000 - 29,000; Full time

Job summary

Frimley Health NHS Foundation Trust in Frimley is seeking a Band 3 administrator for a 12-month fixed-term contract to support the Elective and Diagnostic Team. You will book appointments across Trust sites and help implement and monitor systems while ensuring high-quality service for patients and staff.

The role demands strong organisation, the ability to work under pressure, and excellent communication. Full-time 37.5 hours/week, Mon–Fri; GCSE English/Maths, ECDL, and NVQ Level 2 Admin or

Qualifications

• Experience in hospital or busy office environment.
• Experience in handling call centre tasks and NHS processes.
• Strong communication and customer service abilities.

Responsibilities

• Booking appointments across all Trust sites.
• Implementing and monitoring appointment systems.
• Assisting in meeting Trust targets.
• Providing very high customer service to patients and staff.

Skills

Hospital/office experience

Call centre experience

NHS experience

Communication skills

Attention to detail

Customer service

Education

GCSE English and Maths pass or equivalent

ECDL or equivalent

NVQ Level 2 Administration or equivalent practical knowledge

Job description

Frimley Health NHS Foundation Trust in Frimley is seeking a Band 3 administrator for a 12-month fixed-term contract to support the Elective and Diagnostic Team. You will book appointments across Trust sites and help implement and monitor systems while ensuring high-quality service for patients and staff.

The role demands strong organisation, the ability to work under pressure, and excellent communication. Full-time 37.5 hours/week, Mon–Fri; GCSE English/Maths, ECDL, and NVQ Level 2 Admin or