NHS Front Desk Administrator – Carlisle

Cumbria,-Northumberland,-Tyne-and-Wear-Nhs-Foundation-Trust; Carlisle; On-site; GBP 23,000 - 28,000; Full time

Job summary

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW) is seeking a full-time Administration Assistant at the Civic Centre in Carlisle. The role is Band 2, 37.5 hours per week, permanent, and focuses on front-facing reception duties to support adult mental health services across North Cumbria.

You will join a supportive team with opportunities for training via CNTW Academy and development within the East Community Treatment Team.

Qualifications

• Good general level of education up to Level 1 standard in English Language and Maths.
• NVQ Level 2 in Business Administration.
• NVQ Level 2 in Customer Service.
• Working towards Level 2 standard in Maths and English.

Responsibilities

• Front-facing reception duties within a busy clinic site.

Skills

Front-facing reception

Call handling

Organisational skills

Prioritisation

Microsoft Office

Diary management

Team support

RiO knowledge

Driving licence

Education

Level 1 English & Maths

NVQ Level 2 in Business Administration

NVQ Level 2 in Customer Service

Level 2 Maths/English in progress

Tools

RiO

Microsoft Office

Job description

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW) is seeking a full-time Administration Assistant at the Civic Centre in Carlisle. The role is Band 2, 37.5 hours per week, permanent, and focuses on front-facing reception duties to support adult mental health services across North Cumbria.

You will join a supportive team with opportunities for training via CNTW Academy and development within the East Community Treatment Team.