Administration Assistant

CNTW NHS Foundation Trust; Carlisle; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

CNTW Academy training

On-site role Carlisle

Job summary

CNTW NHS Foundation Trust is seeking a Front-facing Administration Assistant for the Civic Centre, Carlisle.

The role is full-time (37.5 hours per week) and permanent, primarily handling front-d facing reception duties and a range of administrative tasks to support our East Cumbria Community Treatment Team.

Qualifications

• Experience of front-facing reception duties.
• Experience of call handling in a busy environment with excellent customer service.
• Good organisational skills and ability to prioritise fluctuating workloads.
• Proficient in Microsoft Office packages.
• Diary management skills to coordinate bookings.

Responsibilities

• Provide front-facing reception duties at the Civic Centre, Carlisle.
• Handle telephone enquiries with high standards of customer service.
• Deliver a range of administrative duties to support the clinic site.
• Coordinate room bookings and diary management for the service.
• Provide cover and support to the administration team as required.
• Desirable: working knowledge of RiO electronic patient records.

Skills

Front-facing reception

Call handling

Organisational skills

Prioritise fluctuating workload

Microsoft Office

Diary management

Driving licence

Mobility

Tools

RiO

Job description

East Community Treatment Team (CTT) Administration Team - Front-facing Administration Assistant for the Civic Centre, Carlisle. An opportunity has arisen for a full-time (37.5 hours per week) permanent B2 Administration Assistant to join our transforming East Cumbria CTT. This post is to cover front-facing reception duties at the Civic Centre, Carlisle to provide a range of administrative duties for the clinic site. As this role is primarily to focus on reception within this busy department high level customer service skills both in person and by telephone are crucial to the success of this role. This role offers an opportunity to contribute to the smooth running of adult mental health services across North Cumbria. It is desirable the candidate has experience of working in a similar environment with previous secretarial experience due to the demands of the role. Otherwise, this post could provide an ideal development opportunity for those wishing to begin their career with the NHS and want to learn further administrative skills. This post will provide training and development opportunities - the service is committed to upskilling our workforce via CNTW Academy. Full support with be provided by the team of administrators based on site. Please note there may be occasionswhen you are requested to travel to one of our other North Cumbria bases to provide support and/or cover for absent colleagues.

• Experience of front-facing reception duties.
• Experience of call handling in a busy environment - It is critical that excellent customer service is delivered in person or over the telephone.
• Good organisational skills.
• Be able to prioritise a fluctuating workload.
• Proven experience of working with Microsoft Office packages.
• Diary management skills to coordinate room bookings.
• Provides agreed levels of support to the service to maintain cover in the absence of other administrative staff.
• Desirable: A working knowledge of electronic patient record systems (i.e. RiO)
• Desirable: The successful applicant must be able to meet the mobility requirements of the role, therefore a current driving licence and access to a car is desirable.

The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role. The post holder may also undertake additional duties as directed by the Administration Team Lead.

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.