NHS Front Desk Administrator - Reception & Diary Lead

NHS Jobs

Carlisle

Hybrid

GBP 20,000 - 23,000

Full time

4 days ago

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Job summary

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust is seeking an Administration Assistant for the East Community Treatment Team in Carlisle. The role covers front-facing reception duties with a focus on delivering high-quality customer service in person and by telephone.

The post offers training and development opportunities via CNTW Academy. Fitting candidates will join a supportive team, working 37.5 hours per week with occasional travel to other North Cumbria bases.

Qualifications

Good general level of education up to Level 1 standard in English Language and Maths.
NVQ Level 2 in Business Administration.
NVQ Level 2 in Customer Service.
Working towards Level 2 standard in Maths and English.

Responsibilities

Experience of front-facing reception duties.
Experience of call handling in a busy environment - It is critical that excellent customer service is delivered in person or over the telephone.
Good organisational skills.
Be able to prioritise a fluctuating workload.
Proven experience of working with Microsoft Office packages.
Diary management skills to coordinate room bookings.
Provides agreed levels of support to the service to maintain cover in the absence of other administrative staff.
Desirable: A working knowledge of electronic patient record systems (RiO).
Desirable: Have a current driving licence and access to a car.