Elective & Diagnostic Booking Officer - Endoscopy

FHFT Education Academy; Frimley; On-site; GBP 27,000 - 29,000; Full time

Job summary

Frimley Health NHS Foundation Trust in Frimley is seeking a Band 3 administrator for a 12-month fixed-term contract to support the Elective and Diagnostic Team. You will book appointments across Trust sites and help implement and monitor systems while ensuring high-quality service for patients and staff.

The role demands strong organisation, the ability to work under pressure, and excellent communication. Full-time 37.5 hours/week, Mon–Fri; GCSE English/Maths, ECDL, and NVQ Level 2 Admin or

Qualifications

• Experience in hospital or busy office environment.
• Experience in handling call centre tasks and NHS processes.
• Strong communication and customer service abilities.

Responsibilities

• Booking appointments across all Trust sites.
• Implementing and monitoring appointment systems.
• Assisting in meeting Trust targets.
• Providing very high customer service to patients and staff.

Skills

Hospital/office experience

Call centre experience

NHS experience

Communication skills

Attention to detail

Customer service

Education

GCSE English and Maths pass or equivalent

ECDL or equivalent

NVQ Level 2 Administration or equivalent practical knowledge

Job description

Band 3

Main area Medicine Grade Band 3 Contract 12 months (Fixed term) Hours Full time - 37.5 hours per week (Mon to Fri) Job ref 151-KMU568

Site Frimley Park Hospital Town Frimley Salary £27,106 - £28,850 per annum incl HCAS Salary period Yearly Closing 29/10/2026 23:59

Job overview

12 month - fixed term contract

An exciting opportunity has arisen to join the Elective and Diagnostic Team based at Frimley Park Hospital. We are seeking a friendly, patient-focused individual who thrives in a team environment and is committed to upholding our Trust values in everyday practice.

This is a fast-paced and demanding role, requiring excellent organisational skills and the ability to manage multiple tasks effectively. Strong communication skills are essential, along with the ability to meet tight deadlines, adapt quickly, and maintain a high standard of accuracy.

The successful candidate will enjoy working in a dynamic environment, liaising with patients, clinical staff, and colleagues. A proactive approach, willingness to learn, and the confidence to use your own initiative will be key to success in this role.

Main duties of the job

The post holder will be responsible for booking appointments across all Trust sites.

They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems.

The post holder will assist with meeting Trust targets.

The post holder will be required to offer very high customer service skills for patients and both internal and external staff.

Working for our organisation

Visa Sponsorship:
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Detailed job description and main responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person specification

Qualifications

• GCSE English and Maths pass or equivalent
• ECDL or equivalent
• NVQ Level 2 Administration or equivalent practical knowledge

Experience

• Experience of working in a hospital or busy office environment
• Call centre experience
• NHS experience

Skills and Knowledge

• Good communication skills both verbal and in writing
• Demonstrate attention to detail and accuracy when completing tasks
• Ability to work under pressure
• Ability to work using own initiative
• Excellent customer service skills and evidence of dealing with telephones and meeting targets

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.

We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.

We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Th rough our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.

Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.

Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.