NHS Diagnostic Booking Coordinator

Cambridge University Hospitals NHS Foundation Trust; Ely; Presencial; GBP 21.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site leisure facilities

Stagecoach bus travel discount

Park and Ride free

Staff café

Flexible arrangements with hours

Descripción de la vacante

Booking Administrator at Cambridge University Hospitals NHS Foundation Trust in Ely is responsible for coordinating and booking patient appointments across CT, MRI, ultrasound, X-ray and other diagnostics. You will handle referrals, manage waiting lists, respond to patient enquiries and provide reception cover to keep clinics running smoothly.

Join a growing NHS diagnostic service at Ely CDC, enhancing access to vital tests and contributing to efficient patient pathways, supported by Epic and

Formación

• Enthusiastic, organised and motivated Booking Administrator.
• Experience in booking patient appointments.
• Experience with reception duties.
• Experience with electronic patient administration systems (Epic).

Responsabilidades

• Booking, rescheduling and cancelling patient appointments across a range of diagnostic services, ensuring appointments are managed in line with departmental procedures and waiting time targets.
• Managing incoming referrals and waiting lists, ensuring patients are booked appropriately and within required timescales.
• Monitoring appointment availability and proactively minimising unused capacity to optimise diagnostic resources.
• Responding to patient enquiries by telephone and in person, providing clear information regarding appointments and investigations.
• Providing reception cover, welcoming patients and checking them in for appointments.
• Maintaining accurate patient records using EPIC and other systems.
• Liaising with clinical teams and other departments to resolve booking queries and support patient pathways.
• Identifying and escalating booking issues, capacity concerns and delays to patient care.
• Supporting the achievement of departmental performance standards and NHS waiting time targets.

Conocimientos

Booking administration

Patient appointment booking

Reception duties

Epic

Referrals management

Herramientas

Epic

Descripción del empleo

Booking Administrator at Cambridge University Hospitals NHS Foundation Trust in Ely is responsible for coordinating and booking patient appointments across CT, MRI, ultrasound, X-ray and other diagnostics. You will handle referrals, manage waiting lists, respond to patient enquiries and provide reception cover to keep clinics running smoothly.

Join a growing NHS diagnostic service at Ely CDC, enhancing access to vital tests and contributing to efficient patient pathways, supported by Epic and