Diagnostics Booking Coordinator – Flexible Hours (NHS)

Cambridge University Hospitals; Ely; Remote; GBP 26,000 - 27,000; Full time

Benefits offered by this job

On-site leisure facilities

Staff bus travel discounts

Subsidised parking

Job summary

Cambridge University Hospitals NHS Foundation Trust is seeking a Booking Administrator for Ely Community Diagnostic Centre. You will coordinate and book patient appointments across CT, MRI, Ultrasound, X-ray and other investigations, ensuring timeliness and accurate data entry.

You will respond to patient enquiries, manage referrals and provide reception cover as part of a busy administrative team, helping to keep diagnostic services running smoothly for our local community.

Qualifications

• Experience in a busy office environment or reception is desirable.
• Proven ability to prioritise, plan and organise tasks.
• Experience with Microsoft Office and IT packages.

Responsibilities

• Booking, rescheduling and cancelling patient appointments across diagnostic services.
• Managing referrals and waiting lists within required timescales.
• Monitoring appointment availability and minimising unused capacity.
• Responding to patient enquiries by phone and in person.
• Providing reception cover and checking patients in for appointments.
• Maintaining accurate patient records in electronic systems (Epic).
• Liaising with clinical teams to resolve booking queries and support patient pathways.
• Escalating booking issues and delays to protect patient care.
• Supporting achievement of NHS waiting time targets.

Skills

Teamwork

Good communication

Follow processes

Organise and deadlines

Organisational skills

Meet deadlines

Willing to learn

Attention to detail

Work under pressure

Confidential documents

Adapt to change

Lifelong learning

Education

GCSE level or equivalent

NVQ Level 2 admin/customer service/ITQ or equivalent

Admin or equivalent experience

Job description

Cambridge University Hospitals NHS Foundation Trust is seeking a Booking Administrator for Ely Community Diagnostic Centre. You will coordinate and book patient appointments across CT, MRI, Ultrasound, X-ray and other investigations, ensuring timeliness and accurate data entry.

You will respond to patient enquiries, manage referrals and provide reception cover as part of a busy administrative team, helping to keep diagnostic services running smoothly for our local community.