NHS Clerical Officer - Admin & Scheduling Specialist

Nhs-1; Sheffield; On-site; GBP 23,000 - 28,000; Part time

Job summary

Sheffield Children’s NHS Foundation Trust is seeking a Clerical Officer to join its centralised administrative team supporting the 0-19 Service. You will provide confidential, efficient clerical support to clinical staff and service users, handling calls, appointments, and records with care.

The post requires GCSE level education or equivalent, IT skills, and strong customer service. The role is part-time, 30 hours per week, with pro rata salary and NHS benefits.

Qualifications

• Educated to GCSE level or equivalent experience.
• NVQ II or equivalent level of knowledge and/or experience in relevant areas
• RSAI/II in typing/word processing
• ECDL

Responsibilities

• Handle telephone enquiries in a contact centre setting.
• Book appointments and manage rotas using Systm One.
• Provide admin support to clinical staff including scanning, letter generation, and data input.
• Maintain accurate and confidential records, including clinical documentation.
• Communicate with professionals such as GPs, midwives, social workers, and interpreter services.
• Manage stock levels and order stationery.
• Participate in team meetings and personal development activities.

Skills

Interpersonal skills

Prioritise workload

Confidentiality

Microsoft Outlook

Education

GCSE level

NVQ II

RSAI/II typing

ECDL

Tools

Systm One

Windows 2000 applications

Microsoft Outlook

Job description

Sheffield Children’s NHS Foundation Trust is seeking a Clerical Officer to join its centralised administrative team supporting the 0-19 Service. You will provide confidential, efficient clerical support to clinical staff and service users, handling calls, appointments, and records with care.

The post requires GCSE level education or equivalent, IT skills, and strong customer service. The role is part-time, 30 hours per week, with pro rata salary and NHS benefits.