Clerical Officer - ED

Nhs-1; Sheffield; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

NHS Pension scheme

Generous annual leave

Exclusive discounts

Job summary

Sheffield Children’s NHS Foundation Trust is seeking a Clerical Officer to join the Emergency Department reception on a permanent basis. The role involves supporting patients, families and medical staff in a fast-paced environment, with flexible hours across a 24/7 rota.

The post is Band 3, NHS AfC, with both full-time and part-time options (full-time 37.5 hours or part-time 17 hours). Applicants should have GCSEs and clerical experience, with data entry in Careflow PAS knowledge welcome and a

Qualifications

• GCSE Maths and English required.
• ECDL or equivalent digital literacy.
• Experience in general office duties and public-facing roles.
• Calm, professional manner in challenging situations.
• Team player with willingness to support care and administration.

Responsibilities

• Provide a welcoming reception service for patients, ambulance staff and visitors.
• Support resus situations by taking essential patient details.
• Register patients and ensure accurate data entry in the Careflow PAS system.
• Direct patients to appropriate areas and answer questions with excellent customer service.
• Maintain strict confidentiality and uphold professionalism.
• Schedule follow-up appointments.

Skills

Excellent interpersonal skills

Team Worker

Flexible and adaptable

Self Motivated

Attention to detail

Education

GCSE Maths and English

ECDL

Tools

Careflow PAS

Computerised client database

Job description

Main area ED Reception Grade NHS AfC: Band 3 Contract Permanent: Covering a 24 hour service - days, nights, weekends and Bank Holidays required Hours

• Full time
• Part time

54.5 hours per week (Covering a 24-hour service - days and nights required) Job ref 425-26-8243425

Employer Sheffield Children's NHS Foundation Trust Employer type NHS Site Sheffield Children's NHS Foundation Trust Town Sheffield Salary £25,760 - £27,476 per annum pro rata Salary period Yearly Closing 27/09/2026 23:59

Clerical Officer - ED

NHS AfC: Band 3

Job overview

Permanent | Full and Part-time Hours

Part Time - 17 hours - To be worked flexibly across a 24/7 rota
Full Time - 37.5 hours - To be worked flexibly across a 24/7 rota

Please confirm which hours you would prefer to do on your application.

We're looking for someone to join our reception and clerical team, where you’ll help ensure the smooth running of our busy Emergency Department. You’ll provide a professional and compassionate service, supporting patients, families, and medical staff in critical moments. We’re looking for someone with a caring attitude, quick thinking, and a desire to help.

About You:

Educated to GCSE level or have equivalent experience.

Previous experience in a public-facing role with general office responsibilities.

Enthusiastic and compassionate with the ability to stay calm and professional in challenging situations.

A team player with a desire to contribute to the care and support of others.

We’d love to hear from you if you’re passionate about making a difference in the Emergency Department!

Main duties of the job

Reporting to the Deputy Divisional Manager, your responsibilities will include:

Provide a welcoming reception service for patients, ambulance staff and visitors.

Support "resus" situations by taking essential patient details.

Register patients and ensure accurate data entry in the Careflow PAS system.

Direct patients to appropriate areas and answer questions with excellent customer service.

Maintain strict confidentiality and uphold professionalism in challenging situations.

Schedule follow-up appointments

Working for our organisation

At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children’s Health.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We’re proud that 73% of colleagues would recommend Sheffield Children’s as a place to work, placing us among the top five NHS trusts in England — and the top-ranked trust in the North East and Yorkshire — in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values — Compassion, Accountability, Respect, and Excellence — to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary in 2026, we’re excited to keep building our leadership in children’s health, improve experiences for patients and staff, and focus on our communities and population health.
We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts — helping you thrive at work and beyond.

Detailed job description and main responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

*** This role has been assigned the occupation code 4131 using the CASCOT coding tool. To check the eligibility of this code for sponsorship and right to work please visit - UKVI web address https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes

Please note: We do not offer visa sponsorship for part-time roles.

Diversity Statement

At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [e-mail] . Together, we’re building a workplace where everyone belongs.

#LI-Onsite

Person specification

Qualifications and Training

• GCSE Maths and English
• ECDL

Experience

• Experience of general office duties
• Previous experience of dealing with the general public in a workplace setting
• Previous experience of clerical work in an Emergency Department or a healthcare environment.

Knowledge and Skills

• Previous experience of using a computerised client database
• Excellent keyboard skills
• Use of Careflow PAS

Personal Attributes

• Excellent interpersonal skills
• Ability to cope with conflicting demands and time pressures
• Persuasive and influencing skills
• Ability to use own initiative
• Ability to remain calm and professional
• Team Worker
• Flexible and adaptable
• Self Motivated
• Good levels of accuracy and attention to detail

Demonstrates Trust Values

• Excellence, Accountability, Compassion, Teamwork and Integrity - Together we Care

Employer certification / accreditation badges

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.