Clerical Officer

Nhs-1; Sheffield; On-site; GBP 23,000 - 28,000; Part time

Job summary

Sheffield Children’s NHS Foundation Trust is seeking a Clerical Officer to join its centralised administrative team supporting the 0-19 Service. You will provide confidential, efficient clerical support to clinical staff and service users, handling calls, appointments, and records with care.

The post requires GCSE level education or equivalent, IT skills, and strong customer service. The role is part-time, 30 hours per week, with pro rata salary and NHS benefits.

Qualifications

• Educated to GCSE level or equivalent experience.
• NVQ II or equivalent level of knowledge and/or experience in relevant areas
• RSAI/II in typing/word processing
• ECDL

Responsibilities

• Handle telephone enquiries in a contact centre setting.
• Book appointments and manage rotas using Systm One.
• Provide admin support to clinical staff including scanning, letter generation, and data input.
• Maintain accurate and confidential records, including clinical documentation.
• Communicate with professionals such as GPs, midwives, social workers, and interpreter services.
• Manage stock levels and order stationery.
• Participate in team meetings and personal development activities.

Skills

Interpersonal skills

Prioritise workload

Confidentiality

Microsoft Outlook

Education

GCSE level

NVQ II

RSAI/II typing

ECDL

Tools

Systm One

Windows 2000 applications

Microsoft Outlook

Job description

Main area Administration Grade NHS AfC: Band 2 Contract Permanent Hours Part time - 30 hours per week (worked over four days) Job ref 425-26-8182301-A

Employer Sheffield Children's NHS Foundation Trust Employer type NHS Site Centenary House Town Sheffield Salary £25,272 per annum, pro rata Salary period Yearly Closing 29/09/2026 23:59

Clerical Officer

NHS AfC: Band 2

Job overview

We are looking for someone to join our centralised administrative team supporting the 0-19 Service. You will help to ensure the smooth running of clerical operations, providing confidential and efficient support to clinical staff and service users.

We're looking for someone who:

Is educated to GCSE level or with equivalent experience.

Has some experience in office or administrative work, with IT skills

Has great customer service skills and is confident communicating with others.

Main duties of the job

Reporting to the Team Leader, your responsibilities will include:

Handle telephone enquiries in a contact centre setting.

Book appointments and manage rotas using Systm One.

Provide admin support to clinical staff including scanning, letter generation, and data input.

Maintain accurate and confidential records, including clinical documentation.

Communicate with professionals such as GPs, midwives, social workers, and interpreter services.

Manage stock levels and order stationery.

Participate in team meetings and personal development activities.

Working for our organisation

At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children’s Health.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We’re proud that 73% of colleagues would recommend Sheffield Children’s as a place to work, placing us among the top five NHS trusts in England — and the top-ranked trust in the North East and Yorkshire — in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values — Compassion, Accountability, Respect, and Excellence — to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary in 2026, we’re excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.

We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts — helping you thrive at work and beyond.

Detailed job description and main responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

Please note: We do not offer visa sponsorship for Band 2 roles

Diversity Statement

At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [e-mail]. Together, we’re building a workplace where everyone belongs.

Person specification

Qualifications

• Educated to GCSE level or equivalent experience
• NVQ II or equivalent level of knowledge and/or experience in relevant areas
• RSAI/II in typing/word processing
• ECDL

Knowledge and skills

• Excellent interpersonal skills
• Ability to prioritise workload and work independently
• Understanding of confidentiality
• Working knowledge of Microsoft Outlook

Experience

• Experience in an office or administrative role
• Working knowledge of Windows 2000 applications

Employer certification / accreditation badges

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Kathryn Wills Job title Business Support Manager Email address [e-mail] Telephone number 0114 3053223 Additional information

For further information and an informal discussion please contact:

Kathryn Wills, Business Support Manager on Sheffield [phone]

or

Esther Darling, Admin Manager on Sheffield [phone].