NHS CDC Receptionist – Patient Check-In & Admin

Transformation Unit; Telford; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

The Shrewsbury and Telford Hospital NHS Trust is seeking a Receptionist for the Community Diagnostic Centre. You will be the first point of contact for patients and visitors, delivering a welcoming and efficient reception service while supporting the department’s smooth operations.

Key duties include patient check-in, appointment management, handling inquiries, updating records, and maintaining a secure, confidential environment within a busy diagnostic setting.

Qualifications

• GCSE English and Maths at Grade 4 (C) or above (or equivalent)
• NVQ Level 2 in Business Administration
• NVQ Level 2 in Customer Service
• Experience in an administrative setting and dealing with patients/clients

Responsibilities

• Greet patients, visitors and colleagues and provide reception cover
• Manage appointments and check-ins across the CDC
• Handle phone enquiries and update patient records in NHS systems
• Maintain confidentiality and support a range of administrative tasks

Skills

Customer service

Communication

Organisational skills

Confidentiality

Education

GCSE English and Maths (4/C)

NVQ level 2 in Business Admin

NVQ level 2 in Customer Service

Tools

Careflow/PAS

e-Referrals

Microsoft Office

Job description

The Shrewsbury and Telford Hospital NHS Trust is seeking a Receptionist for the Community Diagnostic Centre. You will be the first point of contact for patients and visitors, delivering a welcoming and efficient reception service while supporting the department’s smooth operations.

Key duties include patient check-in, appointment management, handling inquiries, updating records, and maintaining a secure, confidential environment within a busy diagnostic setting.