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NHS Jobs; Much Wenlock; On-site; GBP 21,000 - 25,000; Full time

Job summary

Shrewsbury and Telford Hospital NHS Trust is seeking an efficient receptionist to provide confidential, professional support to patients and clinical staff. The role covers greeting, enquiries, appointment management, patient registrations, and handling prescriptions and electronic document workflows.

The post involves daily preparation of consultation rooms, high standards of health and safety, and timely communication with the care team as part of the Practice Policy.

Responsibilities

• Greet patients and visitors in a courteous and professional manner.
• Process patient enquiries by phone, online consultation platform and in person, including booking home visits.
• Manage and update the computerised appointment system as required.
• Register new patients and enable registration for online patient services.
• Handle repeat prescription requests by post or online.
• Access 111 HealthHero overnight reports and save to patient records.
• Upload documents via Docman and manage electronic communications.
• Open, stamp and distribute post; respond to staff emails in a timely manner.
• Maintain filing systems (digital and paper) and prepare consultation rooms daily.
• Ensure safety, cleanliness and compliance with health and safety standards.

Job description

JOB PURPOSE: To provide excellent, confidential and professional service to patients and clinical staff, to ensure the smooth running of reception. MAIN DUTIES AND RESPONSIBILITIES Greet patients and visitors/health professionals in a courteous and professional manner. Deal with patient and health professional enquiries, as they arise, by phone, online consultation platform and electronic communication (text/email) or in person including booking home visits and advising test results within Practice Policy. Booking, amending and cancelling patient appointments, ensuring computerised appointment system is up to date. Registering of new patients ensuring relevant checks are made. Registration of patients for Patient online services. Process requests for repeat prescriptions by post or online within a timely manner to include medicines management administration. Accessing 111 HealthHero overnight reports and saving to patient records. Upload documents received via electronic download via Docman. Dealing with and responding to incoming Practice emails/ electronic consultations within the relevant time scale. Open, stamp and distribution of post. Email correspondence when requested adhering to GDPR protocols. Scanning of patient information, workflow through Docman, and actioning of subsequent tasks. Responding to staff/ management/nurse/GP e-mails/screen messages/requests during surgery in a timely manner. Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes). Ensure consultation rooms are prepared in readiness for the start of each day and checked at the end of the day leaving them tidy and secure. General housekeeping within the Practice in order to achieve Health and Safety standards, including making GPs/ nurses/admin staff drinks and filling/emptying dishwasher. Open and lock up surgery using Practice opening/closing protocol as required between 0800 and 1830. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures. This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested and deemed suitable by the Management/Partners.

Shrewsbury and Telford Hospital NHS Trust