Community Diagnostics Receptionist & Patient Services

The Shrewsbury and Telford Hospital NHS Trust; Telford; On-site; GBP 21,000 - 23,000; Full time

Job summary

The Shrewsbury and Telford Hospital NHS Trust is seeking an administrative professional to support patient services within a busy NHS environment. The role involves handling enquiries, scheduling appointments, and performing standard administrative tasks with accuracy and discretion.

Strong communication, IT literacy, and familiarity with NHS policies are essential. Prior NHS admin experience and experience in a call centre are advantageous for delivering high-quality patient care.

Qualifications

• Basic IT literacy and ability to use Microsoft Office
• Experience in customer service and dealing with patients
• Understanding of NHS rules, policies and guidelines (RTT, Access Policy, Cancer FDS)

Responsibilities

• Administrative duties in a NHS setting
• Booking appointments and handling patient enquiries
• Deal with patients/clients in a call centre environment

Skills

IT skills

Customer service

NHS rules knowledge

Education

GCSEs incl English & Maths

NVQ level 2 in Business Admin

NVQ level 2 in Customer Service

Tools

Careflow/PAS

e-Referrals

Job description

The Shrewsbury and Telford Hospital NHS Trust is seeking an administrative professional to support patient services within a busy NHS environment. The role involves handling enquiries, scheduling appointments, and performing standard administrative tasks with accuracy and discretion.

Strong communication, IT literacy, and familiarity with NHS policies are essential. Prior NHS admin experience and experience in a call centre are advantageous for delivering high-quality patient care.