Community Diagnostic Centre Receptionist

The Shrewsbury and Telford Hospital NHS Trust; Telford; On-site; GBP 21,000 - 23,000; Full time

Job summary

The Shrewsbury and Telford Hospital NHS Trust is seeking an administrative professional to support patient services within a busy NHS environment. The role involves handling enquiries, scheduling appointments, and performing standard administrative tasks with accuracy and discretion.

Strong communication, IT literacy, and familiarity with NHS policies are essential. Prior NHS admin experience and experience in a call centre are advantageous for delivering high-quality patient care.

Qualifications

• Basic IT literacy and ability to use Microsoft Office
• Experience in customer service and dealing with patients
• Understanding of NHS rules, policies and guidelines (RTT, Access Policy, Cancer FDS)

Responsibilities

• Administrative duties in a NHS setting
• Booking appointments and handling patient enquiries
• Deal with patients/clients in a call centre environment

Skills

IT skills

Customer service

NHS rules knowledge

Education

GCSEs incl English & Maths

NVQ level 2 in Business Admin

NVQ level 2 in Customer Service

Tools

Careflow/PAS

e-Referrals

Job description

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person specification

Qualifications

Essential criteria

• Minimum of 3 GCSEs (or equivalent) at grade 4 (c)
• GCSE in English at grade 4 (C)
• GCSE in Maths at grade 4 (C)

Desirable criteria

• NVQ level 2 in Business Admin
• NVQ level 2 in Customer Service

Experience

Essential criteria

• Experience of working within an Administrative setting
• Experience of dealing with patients/clients/customers
• Experience of Booking Appointments
• Experience of working within a Call centre
• Previous NHS Administrative Experience

Skills and Knowledge

Essential criteria

• Evidence of Computer literacy with IT skills e.g. use of Microsoft programmes
• Evidence of Proven Customer service skills
• Understanding of NHS Rules and Guidelines (RTT, Access Policy, Cancer FDS Standards etc)

Desirable criteria

• Understanding of NHS systems (Careflow/PAS, e-Referrals)

We commit to removing barriers for people with disabilities or long-term health conditions in recruitment, training, and career progression. We will offer an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible. In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.

We are committed to offering an interview to applicants from the Armed Forces community who meet the minimum criteria for the position. In addition, for those who are successfully appointed from the Armed Forces community, the Trust are committed to recognising previous service and rank in terms of pay, annual leave and other terms and conditions.

We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

We aim to create a trusting, flexible workplace, that attracts talent and enables everyone to be their best working self. Many of our colleagues work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise a fair and equitable process that balances your needs, the needs of our patients and service delivery.

Our Commitment to Safety and Respect - The Trust is a signatory to the NHS Sexual Safety Charter and is committed to a safe, inclusive workplace free from sexual misconduct, harassment, and discrimination.