Breast Imaging Admin Clerk — Patient Care Focus

Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 20,000 - 23,000; Full time

Job summary

The Shrewsbury and Telford Hospital NHS Trust is seeking an receptionist for the Breast Imaging Office. You will greet patients, manage appointments, handle calls, and maintain NBSS/CRIS records with confidentiality.

This role requires excellent communication, empathy, and the ability to work across cross-site locations at Princess Royal Hospital and Royal Shrewsbury Hospital. GCSEs including Maths and English are required.

Qualifications

• Requires a minimum of 3 GCSEs including Maths and English.
• Demonstrates capacity to show empathy in patient interactions and maintain confidentiality.

Responsibilities

• Greet breast screening and symptomatic patients on arrival and record attendance on NBSS/CRIS.
• Handle a full range of telephone enquiries from health professionals, public and patients.
• Monitor shared email inbox and respond promptly.
• Arrange breast screening appointments and prepare clinic lists for recalls.
• Print letters, reports, clinic schedules and client forms.
• Dispatch screening invitations and results letters on schedule.
• Comply with National Breast Screening Programme clerical policies.
• Attend monthly departmental meetings and type minutes for distribution.

Skills

Communication skills

Customer service

Empathy

Education

GCSEs (Maths and English)

Tools

NBSS

CRIS

Job description

The Shrewsbury and Telford Hospital NHS Trust is seeking an receptionist for the Breast Imaging Office. You will greet patients, manage appointments, handle calls, and maintain NBSS/CRIS records with confidentiality.

This role requires excellent communication, empathy, and the ability to work across cross-site locations at Princess Royal Hospital and Royal Shrewsbury Hospital. GCSEs including Maths and English are required.