Community Diagnostic Centre Receptionist

Transformation Unit; Telford; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

The Shrewsbury and Telford Hospital NHS Trust is seeking a Receptionist for the Community Diagnostic Centre. You will be the first point of contact for patients and visitors, delivering a welcoming and efficient reception service while supporting the department’s smooth operations.

Key duties include patient check-in, appointment management, handling inquiries, updating records, and maintaining a secure, confidential environment within a busy diagnostic setting.

Qualifications

• GCSE English and Maths at Grade 4 (C) or above (or equivalent)
• NVQ Level 2 in Business Administration
• NVQ Level 2 in Customer Service
• Experience in an administrative setting and dealing with patients/clients

Responsibilities

• Greet patients, visitors and colleagues and provide reception cover
• Manage appointments and check-ins across the CDC
• Handle phone enquiries and update patient records in NHS systems
• Maintain confidentiality and support a range of administrative tasks

Skills

Customer service

Communication

Organisational skills

Confidentiality

Education

GCSE English and Maths (4/C)

NVQ level 2 in Business Admin

NVQ level 2 in Customer Service

Tools

Careflow/PAS

e-Referrals

Microsoft Office

Job description

Main area Scheduling Services Grade NHS AfC: Band 2 Contract Permanent: None Hours

• Full time
• Part time

37.5 hours per week (Over Monday - Sunday, shifts range from 8am start to 8pm finish.) Job ref 223-CDR-712

Employer The Shrewsbury and Telford Hospital NHS Trust Employer type NHS Site Hollinswood House Town Telford Salary £25,272 per annum Salary period Yearly Closing 06/10/2026 23:59

Community Diagnostic Centre Receptionist

NHS AfC: Band 2

Job overview

An exciting opportunity has arisen to join The Shrewsbury and Telford Hospital NHS Trust as a Receptionist within the Community Diagnostic Centre (CDC). As the first point of contact for patients, visitors and colleagues, you will provide a professional, welcoming and efficient reception service while supporting the smooth running of the department.

Working as part of a busy team, your duties will include patient check-in, appointment management, handling telephone enquiries, maintaining accurate patient records and supporting patients throughout their diagnostic journey.

Applicants must hold GCSE English and Mathematics at Grade 4/C or above (or equivalent, including Functional Skills Level 2). Experience working with the public in a busy environment is essential. Previous healthcare, appointment booking or NHS systems experience would be advantageous.

The successful candidate will have excellent communication and organisational skills, attention to detail, a professional and compassionate approach, and the ability to manage a varied workload. Competence in Microsoft Office applications and an understanding of confidentiality, information governance and data protection are essential.

The CDC may operate up to 12 hours per day, 7 days a week, therefore flexibility to meet service needs is required.

Main duties of the job

Based within the Community Diagnostic Centre (CDC), the Reception Team plays a key role in delivering a professional, welcoming and efficient service to patients, visitors and colleagues. As the first point of contact, the team supports patients throughout their diagnostic pathway by managing patient check-ins, appointment administration, telephone enquiries and maintaining accurate patient records across a range of digital systems.

The successful post holder will work closely with colleagues across the CDC and wider Trust, providing excellent customer service and administrative support to ensure a positive patient experience. Duties include welcoming patients and visitors, booking and managing appointments, responding to enquiries, supporting administrative processes, maintaining reception areas, processing correspondence and updating Trust systems.

Applicants should have excellent communication and organisational skills, attention to detail, and a professional and empathetic approach when dealing with patients, relatives, visitors and colleagues. The ability to manage a varied workload, work independently and as part of a team, maintain confidentiality and remain calm in a busy environment is essential.

The CDC may operate up to 12 hours per day, 7 days per week, therefore flexibility to meet service requirements is required.

Working for our organisation

We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Qualifications

• Minimum of 3 GCSEs (or equivalent) at grade 4 (c)
• GCSE in English at grade 4 (C)
• GCSE in Maths at grade 4 (C)
• NVQ level 2 in Business Admin
• NVQ level 2 in Customer Service

Experience

• Experience of working within an Administrative setting
• Experience of dealing with patients/clients/customers
• Experience of Booking Appointments
• Experience of working within a Call centre
• Previous NHS Administrative Experience

Skills and Knowledge

• Evidence of Computer literacy with IT skills e.g. use of Microsoft programmes
• Evidence of Proven Customer service skills
• Understanding of NHS Rules and Guidelines (RTT, Access Policy, Cancer FDS Standards etc)
• Understanding of NHS systems (Careflow/PAS, e-Referrals)

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

We commit to removing barriers for people with disabilities or long-term health conditions in recruitment, training, and career progression. We will offer an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible. In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Address

Address The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Anchorage Avenue
Shrewsbury
Shropshire
SY2 6LG
Telephone [phone]