Receptionist

Medical Imaging Partnership; Brighton; On-site; GBP 20,000 - 23,000; Full time

Job summary

Medical Imaging Partnership in Brighton is seeking a Receptionist to be the first point of contact for patients and visitors at the Brighton CDC and satellite sites. You will manage check-ins, appointment scheduling, phone inquiries, and essential admin workflows to ensure a welcoming patient journey while upholding GDPR and organisation standards.

The role requires delivering clear guidance on arrival, coordinating with clinical teams, and maintaining a tidy reception area to support efficient

Responsibilities

• Welcome patients, visitors, and contractors upon arrival, completing accurate check-in procedures on the Radiology Information System (RIS).
• Provide clear, reassuring guidance regarding appointment arrival steps, wait times, and clinic navigation.
• Maintain a clean, professional, and welcoming reception area and waiting room environment.
• Manage inbound and outbound phone calls, handling inquiries promptly and professionally.
• Schedule and rebook patient appointments across diagnostic modalities to ensure efficient patient flow.
• Coordinate daily patient arrivals and liaise with clinical teams regarding delays or schedule changes

Job description

Role Purpose

The Receptionist acts as the primary point of contact for all patients and visitors at the Brighton Community Diagnostic Centre (CDC) and associated satellite sites. This position manages patient check-ins, appointment scheduling, phone inquiries, and core administrative workflows to deliver a welcoming experience and ensure a seamless patient journey. The post holder maintains strict patient confidentiality (Data Protection/GDPR) and adheres to company guidelines and operational standards.

Role Responsibilities

• Welcome patients, visitors, and contractors upon arrival, completing accurate check-in procedures on the Radiology Information System (RIS).
• Provide clear, reassuring guidance regarding appointment arrival steps, wait times, and clinic navigation.
• Maintain a clean, professional, and welcoming reception area and waiting room environment.
• Manage inbound and outbound phone calls, handling inquiries promptly and professionally.
• Schedule and rebook patient appointments across diagnostic modalities to ensure efficient patient flow.
• Coordinate daily patient arrivals and liaise with clinical teams regarding delays or schedule changes