NHS Care Coordination Specialist (Health Services)

Bionical Health Ltd; East Midlands; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Birthday day off

Blue Light Discount Card

Salary sacrifice pension scheme

Employee Assistance Programme (counsel

Death in service cover

Job summary

Bionical Health Ltd is seeking a proactive Healthcare Service Coordinator to join our SPA team at the Willington head office in Derbyshire. You will act as the central link between NHS teams, clinicians, nurses and patients, ensuring timely, accurate and compassionate support from first contact.

You will manage NHS email inboxes, coordinate with NHS centres, perform welfare calls, and help shape patients' initial experiences of care while maintaining confidentiality and a proactive, organised

Qualifications

• Strong administrative experience in a fast-paced environment.
• Excellent written and verbal communication skills.
• Confidence handling sensitive and confidential information professionally.
• Strong problem-solving skills and the ability to stay calm under pressure.
• Experience in email management and digital communication.
• Awareness of NHS systems and communication pathways.
• A proactive “can do” attitude and flexible approach.
• A clinical mindset or prior healthcare exposure (desirable).

Responsibilities

• Managing a high-volume NHS and clinical email inbox with speed, accuracy and professionalism.
• Liaising with NHS centres regarding new patient referrals and treatment regimes.
• Carrying out welfare calls to Nurses and Renal Technicians to resolve issues quickly.
• Completing welcome calls for new patients, helping shape their first experience of care.
• Coordinating closely with Clinical Lead Nurses and internal teams.
• Managing the NHS inbox and Nurse/RT inbox for both services.
• Recording and managing clinical incidents and adverse events accurately.
• Keeping communication workflows organised, efficient and patient-focused.

Skills

Administrative experience

Written and verbal communication

Confidential information handling

Problem-solving

Email management

NHS systems awareness

Proactive attitude

Healthcare exposure (desirable)

Job description

Bionical Health Ltd is seeking a proactive Healthcare Service Coordinator to join our SPA team at the Willington head office in Derbyshire. You will act as the central link between NHS teams, clinicians, nurses and patients, ensuring timely, accurate and compassionate support from first contact.

You will manage NHS email inboxes, coordinate with NHS centres, perform welfare calls, and help shape patients' initial experiences of care while maintaining confidentiality and a proactive, organised