PCN Care Coordinator

Lakeside Healthcare Group; Yaxley; On-site; GBP 20,000 - 28,000; Part time

Job summary

South Peterborough PCN is seeking a Care Coordinator to join the team, delivering personalised care plans and supporting patients alongside GPs and primary care professionals. The role focuses on identifying needs, coordinating services, and guiding patients through the care journey within the PCN framework.

This post is for 30 hours per week with pro rata salary; the successful candidate will work within Lakeside Yaxley and partner practices to improve patient outcomes, ensure timely access to

Qualifications

• NVQ Level 3 or equivalent or working towards this.
• GCSE Maths and English (C or above) or equivalent

Responsibilities

• Identify and manage a caseload of patients with personalised care plans.
• Coordinate patient healthcare with GPs and other clinicians to ensure appropriate services.
• Assist patients in making appointments and accessing education, training, employment, and benefits.
• Promote shared decision-making and provide information to support informed choices.
• Support MDT coordination within the PCN and manage referrals via NHS App.

Skills

Stakeholder coordination

Signposting and advising

Data collection and reporting

Partnership / collaborative working

NHS / social care experience

Education

NVQ Level 3 or equivalent

GCSE Maths and English (C or above)

Tools

SystmOne

Job description

An exciting opportunity has arisen to recruit anadditional Care Coordinator within the South Peterborough Primary Care Network(SPPCN). This role will play a critical function in supporting the PCN tosuccessfully implement a high-profile project focused on improving patient careand outcomes. We are seeking dedicated individuals to join our team and provideexceptional care coordination services to our patients. As a Care Coordinator,you will work closely with GPs and other primary care professionals to identifyand manage a caseload of patients, ensuring their needs are met and appropriatesupport is provided.

Please find below a link for further information on theCare Coordinator role: https://www.youtube.com/watch?v=l-2-UJTAPNI

Please note that we are unable to offer visa sponsorship for this position. Applicants will be required to demonstrate their right to work in the UK at interview.

Please note this is a role offering 30 hours per week and the salary offered is the pro rata'd amount.

Main duties of the job

• Proactively identify and work with acohort of people to support their personalised care requirements, ensuring anunderstanding of what matters to them when developing their personalised careand support plans in line with PCSP best practices;
• Coordinating patient healthcare by workingclosely with the patient and their clinician to ensure they receive the mostsuitable care and are directed to appropriate services;
• Assisting patients in managing their needs,answering queries, and supporting them in making appointments;
• Supporting patients in accessing education,training, employment opportunities, and appropriate benefits;
• Promoting shared decision-making andproviding decision support tools to help patients be better prepared forconversations with healthcare professionals;
• Providing patients with high-qualityinformation to facilitate informed choices about their care;
• Assisting eligible individuals in accessingpersonal health budgets, when appropriate;
• Supporting the coordination and delivery ofMulti-Discipline Teams within PCNs;
• Managing referrals receivedthrough the NHS App and directing them to the appropriate clinician orprofessional group.

About us

South PeterboroughPCN is a large, forward-thinking Primary Care Network compromising 4 practicesacross north Cambridgeshire and Peterborough. We recognise the value that thisrole can bring to our practices and our patients, and we look forward togrowing our PCN team. Our aim is to provide exemplary patient care; findinginnovative solutions in general practice to deliver the best care we can to ourpatients.

South Peterborough PCNconsists of 4 practices Lakeside Yaxley, Lakeside New Queen Street, Old FlettonSurgery and Wansford Surgery.

For more information on primarycare networks pleasevisit https://www.england.nhs.uk/primary-care/primary-care-networks/

Job responsibilities

Care coordinators provide extra time, capacity,and expertise to support patients in preparing for or in following-up clinicalconversations they have with primary care professionals. They will work closelywith the GPs and other primary care professionals within the PCN to betteridentify and manage a caseload of selected patients making sure thatappropriate support is made available to them and their carers and ensuringthat their changing needs are addressed. They focus delivery of thecomprehensive model to reflect local priorities, health inequalities orpopulation health management risk stratification, this will include supportdigital referral management, for example from the NHS App.

Qualifications

• NVQ Level 3 or equivalent and/or relevant basic/first level professional qualification or working towards this.
• Good level of education with GCSE Maths and English Grade C or above (or equivalent)

Experience

• Experience coordinating with multiple stakeholder or individuals to meet specified outcomes
• Experience providing advice/signposting
• Experience of data collection and providing monitoring information to assess the impact of services
• Experience of partnership / collaborative working and of building relationships across a variety of organisations including the voluntary sector
• Experience of working with healthcare professionals and/or previous experience in the NHS or social care
• Experience of using clinical systems such as SystmOne
• Experience of supporting people
• Experience of supporting service improvement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.