NHS Administration Team Lead – Flexible Hours & Growth

Northumberland, Tyne and Wear NHS Foundation Trust; Sunderland; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Lease cars

Childcare schemes

Staff discounts

Season tickets for travel

Cycle to work scheme

Staff networks

Job summary

CNTW is inviting applications for a full-time Band 4 Administration Team Lead within the Sunderland Talking Therapies Team. The role provides proactive, comprehensive admin support to patients, the extended clinical team and senior staff, with a focus on performance data and efficient diary management.

The successful candidate will have supervisory experience, strong communication skills and the ability to work under pressure while maintaining organisational standards.

Qualifications

• Must have general education to O Level / GCSE or equivalent.
• NVQ Level 3 Business Management or equivalent.
• Word/text processing skills, OCR/RSA Level 3 qualification (or equivalent).
• Knowledge of Microsoft applications and Patient Information Systems.
• Knowledge of office procedures and Health & Safety policies.

Responsibilities

• Provide admin support to Sunderland Talking Therapies Team and Senior Team.
• Lead admin staff supervision and appraisals.
• Collate performance data from Dashboards and IAPTuS and create reports.
• Monitor admin staff performance and processes; diary management and note taking.
• Maintain high standards of organisation and communication in a busy environment.

Skills

Customer/patient focus

Supervisions & appraisals

Team leadership

Diary management

Note taking

Communication skills

Organisational skills

Problem solving

Microsoft Word/Office

Dashboard reporting

Education

General education to O Level/GCSE

NVQ Level 3 Business Management

OCR/RSA Level 3 qualifications

NVQ Level 3 in Customer Care

Tools

Microsoft Office suite

Job description

CNTW is inviting applications for a full-time Band 4 Administration Team Lead within the Sunderland Talking Therapies Team. The role provides proactive, comprehensive admin support to patients, the extended clinical team and senior staff, with a focus on performance data and efficient diary management.

The successful candidate will have supervisory experience, strong communication skills and the ability to work under pressure while maintaining organisational standards.