Administration Team Lead

CNTW NHS Foundation Trust; Butterwick; On-site; GBP 21,000 - 26,000; Full time

Job summary

CNTW NHS Foundation Trust is seeking a Band 4 Administration Team Lead for the Sunderland Talking Therapies Team. The role provides a proactive admin service to support patients, the extended Clinical Team and Senior Team, with supervisory responsibilities for admin staff.

You will manage diary management, note taking, and collate performance data from Dashboards and IAPTuS to produce reports. Strong organisational, communication and interpersonal skills are essential.

Qualifications

• Experience in a customer/patient/service user focused environment.
• Experience in leading supervisions and appraisals with staff.
• Experience in supporting and leading teams through organisational changes.
• Experience in handling annual leave and sickness processes.
• Excellent communication and interpersonal skills.
• Experience in dealing with complaints.
• Knowledge of admin dashboards.
• Proficient in Microsoft Word/Office and keyboard skills.
• Note taking.
• Self-directed, motivated and team-oriented.
• Well organised and structured.
• Ability to use initiative, work under pressure and meet deadlines.

Skills

Supervisory experience

Leadership

Secretarial experience

Diary management

Note taking

Communication skills

Interpersonal skills

Microsoft Word/Office

Organisational skills

Ability to work under pressure

Self-directed

Tools

IAPTuS

Dashboards

Job description

Applications are invited from suitably qualified and experienced candidates for a full time, Band 4 Administration Team Lead with the Sunderland Talking Therapies Team. This service is very demanding with the post holder being part of an admin team providing a proactive, comprehensive admin service to support patients, the extended Clinical Team and Senior Team. The post holder must have proven demonstrable supervisory, leadership and secretarial experience along with the ability to collate performance data from Dashboards and IAPTuS and create reports as required. The post holder will be required to monitor admin staff's performance and processes and must have proven demonstrable experience of diary management and note taking. Candidates must have proven demonstrable experience in last 12 months of the following :

• Experience in a customer/patient and service user focused environment
• Experience in undertaking and leading supervisions and appraisals with staff
• Experience in supporting and leading team(s) through organisational changes
• Experience in dealing with annual leave/sickness processes
• Excellent communication and interpersonal skills
• Experience in dealing with complaints
• A good understanding of using admin performance Dashboards
• Proven knowledge and experience of Microsoft Word/Office packages and excellent accurate keyboard skills
• Note taking
• Able to be self-directed, motivated and to contribute positively within a team
• Well organised and structured
• Able to support the Admin Manager
• Able to use own initiative, work under pressure, keep to strict deadlines and have excellent organisational, interpersonal and communication skills
• Able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role
• We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
• Sunderland Talking Therapies is a partnership organisation of CNTW, Sunderland Counselling Services, Washington Mind and Sunderland mind. The organisations work in partnership to provide assessments and a rang or treatments for people with common mental health problems.