Administration Team Lead

Northumberland, Tyne and Wear NHS Foundation Trust; Sunderland; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Lease cars

Childcare schemes

Staff discounts

Season tickets for travel

Cycle to work scheme

Staff networks

Job summary

CNTW is inviting applications for a full-time Band 4 Administration Team Lead within the Sunderland Talking Therapies Team. The role provides proactive, comprehensive admin support to patients, the extended clinical team and senior staff, with a focus on performance data and efficient diary management.

The successful candidate will have supervisory experience, strong communication skills and the ability to work under pressure while maintaining organisational standards.

Qualifications

• Must have general education to O Level / GCSE or equivalent.
• NVQ Level 3 Business Management or equivalent.
• Word/text processing skills, OCR/RSA Level 3 qualification (or equivalent).
• Knowledge of Microsoft applications and Patient Information Systems.
• Knowledge of office procedures and Health & Safety policies.

Responsibilities

• Provide admin support to Sunderland Talking Therapies Team and Senior Team.
• Lead admin staff supervision and appraisals.
• Collate performance data from Dashboards and IAPTuS and create reports.
• Monitor admin staff performance and processes; diary management and note taking.
• Maintain high standards of organisation and communication in a busy environment.

Skills

Customer/patient focus

Supervisions & appraisals

Team leadership

Diary management

Note taking

Communication skills

Organisational skills

Problem solving

Microsoft Word/Office

Dashboard reporting

Education

General education to O Level/GCSE

NVQ Level 3 Business Management

OCR/RSA Level 3 qualifications

NVQ Level 3 in Customer Care

Tools

Microsoft Office suite

Job description

Hello!

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, 'I've seen somewhere I can fit in and be myself.' We're on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.

Opportunities for you

Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we've got exciting new opportunities available at every level and in every area.

We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there's lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.

• Cultural diversity staff network
• Disabled staff network
• LGBT+ staff network

We also have a number of staff support groups which are open to any staff to attend. These Include:

• Armed Forces and Veterans Staff Network
• Mind, Health and Wellbeing Community
• Menopause toolkit and cafes and staff carer support group

We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.

We're always seeking to improve as an organisation. Do you want to be part of that?

Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay

Job overview

Applications are invited from suitably qualified and experienced candidates for a full time, Band 4 Administration Team Lead with the Sunderland Talking Therapies Team. This service is very demanding with the post holder being part of an admin team providing a proactive, comprehensive admin service to support patients, the extended Clinical Team and Senior Team.

The post holder must have proven demonstrable supervisory, leadership and secretarial experience along with the ability to collate performance data from Dashboards and IAPTuS and create reports as required. The post holder will be required to monitor admin staff's performance and processes and must have proven demonstrable experience of diary management and note taking.

Main duties of the job

Candidates must have proven demonstrable experience in last 12 months of the following :

• Experience in a customer/patient and service user focused environment
• Experience in undertaking and leading supervisions and appraisals with staff
• Experience in supporting and leading team(s) through organisational changes
• Experience in dealing with annual leave/sickness processes
• Excellent communication and interpersonal skills
• Experience in dealing with complaints
• A good understanding of using admin performance Dashboards
• Proven knowledge and experience of Microsoft Word/Office packages and excellent accurate keyboard skills
• Note taking

Candidates should be:

• Able to be self-directed, motivated and to contribute positively within a team
• Well organised and structured
• Able to support the Admin Manager
• Able to use own initiative, work under pressure, keep to strict deadlines and have excellent organisational, interpersonal and communication skills
• Able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted

Working for our organisation

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Sunderland Talking Therapies is a partnership organisation of CNTW, Sunderland Counselling Services, Washington Mind and Sunderland mind.

The organisations work in partnership to provide assessments and a rang or treatments for people with common mental health problems.

Detailed job description and main responsibilities

Please find attached job description for full details.

Internal applicants only, Interviews will be face to face.

Advertising date : 13th October 2026

Closing date : 27th October 2026

Person specification

Education & Qualifications

Essential criteria

• General level of education to O Level / GCSE or equivalent
• NVQ Level 3 Business Management/or equivalent
• Word/text processing skills, OCR/RSA Level 3 qualification (or the equivalent) plus relevant experience

Desirable criteria

• NVQ Level 3 in Customer Care

Knowledge & Experience

Essential criteria

• Working knowledge of Microsoft applications and Patient Information Systems
• Knowledge of Trust policies and procedures
• Knowledge of office procedures
• Knowledge of Health and Safety policies relating to role

Desirable criteria

• Knowledge of financial procedures/budgets relating to role

Skills & Competencies

Essential criteria

• Excellent organisational and problem-solving skills
• Excellent communication, interpersonal and negotiation skills
• Effective note-taking skills

Role Specific

Essential criteria

• Experience in undertaking Supervisions and appraisals
• Flexible attitude to cope with fluctuating workloads and the requirement to cover other areas in times of staff absence
• Enthusiastic and proactively embraces change to improve service delivery

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

Please ensure to check out all of the supporting documents linked to this advert, for useful information about working for us, information from our Chief Executive and much more.