Lead Administrative Coordinator – Therapy Services

CNTW NHS Foundation Trust; Butterwick; On-site; GBP 21,000 - 26,000; Full time

Job summary

CNTW NHS Foundation Trust is seeking a Band 4 Administration Team Lead for the Sunderland Talking Therapies Team. The role provides a proactive admin service to support patients, the extended Clinical Team and Senior Team, with supervisory responsibilities for admin staff.

You will manage diary management, note taking, and collate performance data from Dashboards and IAPTuS to produce reports. Strong organisational, communication and interpersonal skills are essential.

Qualifications

• Experience in a customer/patient/service user focused environment.
• Experience in leading supervisions and appraisals with staff.
• Experience in supporting and leading teams through organisational changes.
• Experience in handling annual leave and sickness processes.
• Excellent communication and interpersonal skills.
• Experience in dealing with complaints.
• Knowledge of admin dashboards.
• Proficient in Microsoft Word/Office and keyboard skills.
• Note taking.
• Self-directed, motivated and team-oriented.
• Well organised and structured.
• Ability to use initiative, work under pressure and meet deadlines.

Skills

Supervisory experience

Leadership

Secretarial experience

Diary management

Note taking

Communication skills

Interpersonal skills

Microsoft Word/Office

Organisational skills

Ability to work under pressure

Self-directed

Tools

IAPTuS

Dashboards

Job description

CNTW NHS Foundation Trust is seeking a Band 4 Administration Team Lead for the Sunderland Talking Therapies Team. The role provides a proactive admin service to support patients, the extended Clinical Team and Senior Team, with supervisory responsibilities for admin staff.

You will manage diary management, note taking, and collate performance data from Dashboards and IAPTuS to produce reports. Strong organisational, communication and interpersonal skills are essential.