NHS Administration Assistant - Patient Services

CNTW Community Interest Company; Newcastle upon Tyne; Remote; GBP 21,000 - 25,000; Full time

Job summary

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust in Newcastle upon Tyne is seeking an organised Administration Assistant to join the busy admin team supporting a multidisciplinary clinical service. You will contribute to a high-quality administrative service at all times.

The role involves reception, telephone handling, referrals processing, updating patient systems, mailbox work, and other admin tasks as directed by the Administration Team Lead/Manager.

Qualifications

• Good general level of education up to Level 1 standard in English Language and Maths.
• NVQ Level 2 in Customer Care (or equivalent)
• NVQ Level 2 in Business Administration.
• Working towards Level 2 standard in Maths and English.

Responsibilities

• Answering busy telephone line and reception duties.
• Processing referrals and day-to-day queries.
• Updating patient information system and sorting post.
• Completing work from a shared inbox/work tray and other admin tasks.
• Work under the direction of Administration Team Lead/Manager/Clinical Manager.

Skills

Customer service

Communication

Data entry

Microsoft Office

Verbal communication

Written communication

Teamwork

Organisation

Flexibility

Education

English & Maths Level 1

NVQ Level 2 in Customer Care

NVQ Level 2 in Business Administration

Maths and English Level 2 (in progress)

Tools

Outlook

Word

Excel

PowerPoint

Job description

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust in Newcastle upon Tyne is seeking an organised Administration Assistant to join the busy admin team supporting a multidisciplinary clinical service. You will contribute to a high-quality administrative service at all times.

The role involves reception, telephone handling, referrals processing, updating patient systems, mailbox work, and other admin tasks as directed by the Administration Team Lead/Manager.