Administration Assistant

CNTW Community Interest Company; Newcastle upon Tyne; Remote; GBP 21,000 - 25,000; Full time

Job summary

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust in Newcastle upon Tyne is seeking an organised Administration Assistant to join the busy admin team supporting a multidisciplinary clinical service. You will contribute to a high-quality administrative service at all times.

The role involves reception, telephone handling, referrals processing, updating patient systems, mailbox work, and other admin tasks as directed by the Administration Team Lead/Manager.

Qualifications

• Good general level of education up to Level 1 standard in English Language and Maths.
• NVQ Level 2 in Customer Care (or equivalent)
• NVQ Level 2 in Business Administration.
• Working towards Level 2 standard in Maths and English.

Responsibilities

• Answering busy telephone line and reception duties.
• Processing referrals and day-to-day queries.
• Updating patient information system and sorting post.
• Completing work from a shared inbox/work tray and other admin tasks.
• Work under the direction of Administration Team Lead/Manager/Clinical Manager.

Skills

Customer service

Communication

Data entry

Microsoft Office

Verbal communication

Written communication

Teamwork

Organisation

Flexibility

Education

English & Maths Level 1

NVQ Level 2 in Customer Care

NVQ Level 2 in Business Administration

Maths and English Level 2 (in progress)

Tools

Outlook

Word

Excel

PowerPoint

Job description

Go back Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Assistant

The closing date is 30 October 2026

Applications are invited from qualified and experienced administration candidates to join our busy administration team. We currently have a full-time (37.5 hours per week) Administration Assistant vacancy within the Newcastle West Community Treatment Team.

This is a very busy services and the successful post holder will be a member of the admin team to support the multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times. The post holder must have proven administration experience including facilitating excellent customer service and be confident in dealing with service users face to face as well as on the telephone. You will undertake a variety of duties including answering busy telephone line, reception duties, processing referrals, dealing with day to day queries, updating patient information system, sorting incoming/outgoing post, completing work from a shared inbox/work tray as well as other administration tasks, all under the direction of the Administration Team Lead/Administration Manager/Clinical Manager.

Main duties of the job

Candidates must be able to demonstrate proven admin experience within the last 12 months in the following skills that are required for this post:

• Experience in a customer / patient focused environment
• Excellent communication and interpersonal skills
• A good understanding of inputting data to a database system
• A good working knowledge of all Microsoft packages (Word/Excel/Office packages)
• Good verbal and written communication skills
• Ability to be self-directed, motivated and be able to contribute positively within a team
• Well organised and structured
• The post holder will be expected to demonstrate flexibility in the role in order to meet the needs of the service
• The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role
• You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification otherwise you will not be shortlisted

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Job responsibilities

The post holder must have proven administration experience and will be involved in working as a member of the admin team to support clinical staff and provide a comprehensive, high quality administrative service at all times. You will undertake a variety of duties including answering busy telephone line, reception duties, dealing with day to day queries, updating patient information system, sorting incoming/outgoing post, completing work from a shared inbox/work tray as well as other administration tasks, all under the direction of the Administration Team Lead.

Please find attached job description for full details.

We welcome your application.

Person Specification

Education and Qualification

• Good general level of education up to Level 1 standard in English Language and Maths.
• NVQ Level 2 in Customer Care (or equivalent)
• NVQ Level 2 in Business Administration.
• Working towards Level 2 standard in Maths and English.

Skills and Knowledge

• Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
• Able to input data accurately and efficiently
• Perform repetitive tasks whilst maintaining attention to detail
• Ability to maintain and update Patient Information Database(s)
• Good communication and interpersonal skills, both verbal and written
• Demonstrates good Customer Care Skills
• Good working knowledge of office procedures
• Good organisational and planning skills using own initiative
• Knowledge of working in an NHS environment
• ty to maintain and update patient information database(s).

Experience

• Ability to uphold confidentiality at all times.
• Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.
• Able to prioritise and plan own workload
• Experience of working in an NHS/healthcare setting
• Experience using stock
• Experience of working with paper-based and electronic filing systems
• Experience of processing NHS/health care documentation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust