NHS Administration Officer — Patient Services & Admin Support

CNTW Community Interest Company; Workington; Remote; GBP 26,000 - 27,000; Full time

Job summary

Cumbria, Northumberland and Tyne and Wear (CNTW) NHS Foundation Trust is seeking an Administration Officer to join the busy admin team across Lillyhall or Carleton Clinic in Carlisle. The role requires accurate typing, strong MS Office knowledge and a patient‑facing approach.

The successful candidate will support multi-disciplinary clinical teams, handle multiple admin duties, and travel between sites in North and West Cumbria as needed.

Qualifications

• Experience in a customer/patient focused environment (face to face and telephone).
• Typing and formatting letters and reports.
• Minute taking experience; diary management.
• Ability to prioritise and plan own workload; flexible and reliable.

Responsibilities

• Attend to administrative functions and support multi-disciplinary clinical teams.
• Undertake diverse admin duties as assigned by Pathway Co-ordinator/Team Lead/Administration Manager.
• Demonstrate confidentiality and professionalism in handling patient information.

Skills

Excellent communication and inter­per­

Organisational skills

Shorthand skills

Education

Word-processing skills Level 3

Audio Typing qualification

Education to O-Level/GCSE

NVQ Level 3 in Customer Care

Tools

RiO

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Cumbria, Northumberland and Tyne and Wear (CNTW) NHS Foundation Trust is seeking an Administration Officer to join the busy admin team across Lillyhall or Carleton Clinic in Carlisle. The role requires accurate typing, strong MS Office knowledge and a patient‑facing approach.

The successful candidate will support multi-disciplinary clinical teams, handle multiple admin duties, and travel between sites in North and West Cumbria as needed.