NHS 111 Health Advisor — Compassionate Call Handler, Bicester

South Central Ambulance Service Nhs Foundation Trust; Harwell; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

NHS pension

27-33 days annual leave pro rata

Huge national discounts

Free parking

Employee Assistance Programme

Full-time & part-time shifts available

Job summary

South Central Ambulance Service NHS Foundation Trust in Bicester is looking for an NHS 111 Health Advisor to handle a wide range of calls and provide calm, empathetic guidance to those in distress. Training includes a 6-week NHS Pathways programme.

The role is based at Northern House, Bicester, with no remote work. It offers both full-time and part-time shifts, requires 18+ and the right to work in the UK, and includes NHS benefits and progression opportunities.

Qualifications

• 2 GCSEs at equivalent of grade 4 or above including English
• For safeguarding reasons this role is only open to people aged over 18 years of age
• NHS Pathways Trained (Desirable)
• NVQ 2/3 Customer Services or equivalent demonstrable experience (Desirable)
• Experience in a customer/patient services environment is desirable

Responsibilities

• Handle a huge variety of calls from everyday health concerns to emergencies
• Provide calm, confident guidance with empathy
• Balance assertiveness with compassion in fast-paced situations
• Support colleagues and contribute to patient care

Skills

Compassion

Confidence

Clear communication

Resilience

Desire to help others

Education

Two GCSEs including English

NVQ 2/3 Customer Services

Job description

South Central Ambulance Service NHS Foundation Trust in Bicester is looking for an NHS 111 Health Advisor to handle a wide range of calls and provide calm, empathetic guidance to those in distress. Training includes a 6-week NHS Pathways programme.

The role is based at Northern House, Bicester, with no remote work. It offers both full-time and part-time shifts, requires 18+ and the right to work in the UK, and includes NHS benefits and progression opportunities.