NHS 111 Health Advisor

The Methodist Church in Britain; Tees Valley; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

33 days annual leave

Paid training

Pension options

Salary Finance support

Discounts and perks

Cycle to Work scheme

Eye care vouchers

Counselling helpline

Job summary

Practice Plus Group's NHS 111 contact centre in the UK is recruiting trainee Health Advisors. You will take calls from patients and healthcare professionals, triage using NHS Pathways, and direct people to the right care, including arranging 999 when needed.

The role is on-site only with varied shifts of 24 to 37.5 hours per week and paid training to complete. Training starts soon and you will pass assessments and call audits to continue in the role.

Qualifications

• GCSE or Functional Skills in English and Maths or equivalent.
• Ability to remain calm and professional when handling distressed callers.
• Strong written and verbal communication with accurate documentation.

Responsibilities

• Take calls from patients and professionals with urgent and non-urgent needs.
• Triages and prioritises calls by urgency using NHS Pathways.
• Direct callers to appropriate care and advise on next steps.
• Record clear, detailed call notes and complete training assessments.

Skills

Emotional resilience

Clear communication

Decision-making

Attention to detail

Organisational skills

IT skills

Education

GCSE or Functional Skills in English and Maths

Tools

NHS Pathways system

Job description

Practice Plus Group's 111 contact centre is recruiting trainee Health Advisors for the NHS 111 service. The work involves taking calls from patients and healthcare professionals, triaging them in NHS Pathways and directing people to the right care, including arranging 999 when needed. The post is on-site only, with varied shifts of 24 to 37.5 hours a week and paid training to complete. Training starts on 2 November, and trainees must pass assessments and call audits.

What the job involves

• Take calls from patients and healthcare professionals with urgent and non-urgent needs
• Act as the first point of contact, giving time-critical advice
• Triage calls, assessing and prioritising them by urgency
• Use the NHS Pathways system to assess patients and direct them to suitable care
• Give non-clinical advice on symptoms and next steps in care
• Arrange 999 services where a call needs an emergency response
• Keep accurate, clear and detailed call records using computer systems
• Complete competency-based training initially and over the first six months
• Pass training assessments and call audits to continue in the role

Qualifications

• GCSE or Functional Skills in English and Maths, or equivalent

Skills & knowledge

• Emotional resilience to manage distressed patients in high-pressure situations
• Clear communication, explaining medical guidance in plain terms
• Decision-making judgement to assess patient conditions and advise accurately
• Attention to detail in documenting patient information
• Organisational skills to manage multiple cases and prioritise urgent calls
• IT skills, comfortable with computer systems and adapting to new tools

Other

• Able to attend shifts on site at the 111 contact centre, as the role cannot be done remotely
• Able to commit to training every day, and pass assessments and call audits within two attempts

What’s offered

• 33 days annual leave, rising to 36 with service, including bank holidays
• Paid training and continuous learning opportunities
• Pension with Scottish Widows or The People's Pension
• Salary Finance access to salary advances and loans
• Discounts and perks including Blue Light Card and Costco membership
• Cycle to Work, eye care vouchers and holiday sell-back
• Free 24/7 counselling helpline and premium Headspace access
• Enhanced non-contractual rate for working Friday 18:00 to Monday 07:00