NHS 111 Health Advisor

The Methodist Church in Britain; Nacton; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

33 days annual leave

Fully paid training

Pension with Scottish Widows or ThePeo

Salary Finance access to salary loans

Discounts and perks

Cycle to Work scheme

Eye care vouchers

Headspace access

Job summary

Practice Plus Group is recruiting Health Advisors for its NHS 111 contact centre, offering fully paid training before qualification as an accredited Pathways Health Advisor. The role involves triaging calls, assessing urgency, and directing patients to appropriate care.

Shifts are on site only, 24–37.5 hours per week, including weekends and nights. Training starts 2 November and must be attended daily, with assessments to complete during the first six months.

Qualifications

• Emotional resilience with difficult or distressed patients in high-pressure situations.
• Clear communication of medical instructions and guidance in plain language.
• Good judgement to assess patient conditions and give accurate advice.
• Attention to detail in documenting patient information.
• Organisation to manage multiple cases and prioritise urgent calls.
• Comfortable using computer systems and software, and adapting quickly to new tools.

Responsibilities

• Triage incoming calls from patients and healthcare professionals by urgency.
• Assess patients over the phone using the NHS Pathways system.
• Direct patients to the most appropriate care and give non-clinical advice on symptoms and next steps.
• Act as the first point of contact for patients, giving time-critical advice.
• Arrange 999 services when emergency calls arise.
• Record accurate, clear and detailed notes of all calls for continuity of care.
• Use computer systems to capture patient information.
• Complete competency-based training, call audits and assessments, including over the first 6 months.
• Show self-directed learning and practice.

Skills

Emotional resilience

Clear communication

Judgement

Attention to detail

Organisation

Computer literacy

Education

GCSE or Functional Skills English and Maths

Job description

Practice Plus Group is recruiting Health Advisors for its NHS 111 contact centre, with fully paid training before sign-off as an accredited Pathways Health Advisor. Once qualified, the work is triaging calls from patients and healthcare professionals, assessing urgency and directing people to the right care, including arranging 999 services when needed. Shifts are on site only, from 24 to 37.5 hours a week, and cover weekends and nights. Training starts on 2 November and must be attended daily, and assessments must be passed to continue.

What the job involves

• Triage incoming calls from patients and healthcare professionals by urgency
• Assess patients over the phone using the NHS Pathways system
• Direct patients to the most appropriate care and give non-clinical advice on symptoms and next steps
• Act as the first point of contact for patients, giving time-critical advice
• Arrange 999 services when emergency calls arise
• Record accurate, clear and detailed notes of all calls for continuity of care
• Use computer systems to capture patient information
• Complete competency-based training, call audits and assessments, including over the first 6 months
• Show self-directed learning and practice

What’s required

Qualifications

• GCSE or Functional Skills English and Maths, or equivalent

Skills & knowledge

• Emotional resilience with difficult or distressed patients in high-pressure situations
• Clear communication of medical instructions and guidance in plain language
• Good judgement to assess patient conditions and give accurate advice
• Attention to detail in documenting patient information
• Organisation to manage multiple cases and prioritise urgent calls
• Comfortable using computer systems and software, and adapting quickly to new tools

Other

• Ability to commit to training every day
• Ability to pass training assessments and call audits
• Ability to attend shifts on site, as the role cannot be worked remotely

What’s offered

• 33 days annual leave, rising with service to 36 days including bank holidays
• Fully paid training and continuous learning opportunities
• Pension with Scottish Widows or The People's Pension
• Salary Finance access to salary advances and loans
• Discounts and perks, including Blue Light Card and Costco membership
• Cycle to Work scheme, eye care vouchers and holiday sell-back
• Free 24/7 counselling and advice helpline, and premium Headspace access