Clinical Advisor

The Methodist Church in Britain; England; On-site; GBP 28,000 - 44,000; Part time

Job summary

IC24 is seeking a Clinical Advisor to perform telephone assessments for NHS 111 using NHS Pathways and clinical judgement. The role involves evenings, nights and weekends with shifts ranging from 16 to 37.5 hours.

You must be a Registered Adult Nurse or Paramedic with at least two years of post-registration experience, able to manage complex conversations and provide guidance to colleagues across a multidisciplinary urgent care team.

Qualifications

• Registration as an Adult Nurse or Paramedic.
• At least two years' post-registration experience in primary or urgent care settings.
• Excellent assessment, communication and clinical decision-making skills.

Responsibilities

• Assess patients by phone using NHS Pathways and clinical judgement.
• Provide self-care advice, safety-netting and referrals as needed.
• Support Health Advisors on escalated calls and provide clinical guidance.

Skills

Assessment

Clinical decision-making

Communication

Empathy

Teamwork

Technology use

CPD commitment

Education

Adult Nurse Registration

Paramedic Registration

Tools

NHS Pathways

Clinical systems

Job description

This Clinical Advisor post sits within NHS 111, run by IC24, a not-for-profit urgent care provider. The work is telephone assessment using NHS Pathways and clinical judgement, with self-care advice, onward referrals and guidance to colleagues on escalated calls. Shifts centre on evenings, nights and weekends, on contracts of 16 to 37.5 hours. Registered Adult Nurses and Paramedics with two years' recent post-registration experience are needed.

What the job involves

• Assess patients by phone for physical and mental health concerns, injuries and safeguarding, using NHS Pathways and clinical judgement
• Give evidence-based self-care advice, safety-netting and onward referrals so each patient gets the right outcome
• Manage complex, sensitive and emotionally challenging conversations with empathy
• Provide clinical guidance to Health Advisors on escalated or complex calls
• Assess risk, prioritise patient safety and make clinical decisions within scope of practice
• Work with a multidisciplinary team and colleagues across the wider urgent care system to support patient pathways
• Keep clinical knowledge current through training, supervision, competency assessments and CPD
• Recognise safeguarding concerns and contribute to service improvement

What’s required

Registration & licences

• Registration as an Adult Nurse or Paramedic

Experience

• At least two years' recent post-registration experience in primary care, urgent care or emergency care

Skills & knowledge

• Excellent assessment, communication and clinical decision-making skills
• Calm and confident managing complex or emotionally challenging situations
• Balancing empathy with sound clinical judgement
• Working independently and within a multidisciplinary team
• Confident using technology and multiple clinical systems
• Commitment to continuing professional development

Checks & eligibility

• Enhanced DBS check with Barred Lists
• Proof of eligibility to work in the UK

Other

• Flexible availability for a 24/7 rota including evenings, weekends and bank holidays
• Three years of satisfactory references
• Three months of satisfactory audit results if already NHS Pathways trained

Nice to have

• Previous telephone triage or NHS Pathways experience

What’s offered

• NHS Pension Scheme
• 33 days annual leave per annum pro rata
• Enhanced family leave policies
• Wellbeing support, Employee Assistance Programme and occupational health
• Professional development, clinical supervision and coaching
• Reward and discount schemes
• Blue Light Card eligibility
• Higher hourly rates on Saturdays, Sundays and bank holidays