NHS 111 Health Advisor

Practice Plus Group; Larkhill; On-site; GBP 16,531 - 23,419; Full time

Benefits offered by this job

33 days annual leave

Paid training

Pension scheme

Salary Finance

Discounts & Perks

Cycle to Work

Eye Care

Headspace access

Job summary

Practice Plus Group is recruiting an NHS 111 Health Advisor for our on-site contact centre in Ipswich, Suffolk. You will triage calls, assess needs, and provide non-clinical guidance using the NHS Pathways System. The role includes extensive paid training to prepare you for frontline triage, with flexible part-time or full-time shifts at the Ipswich site.

You will work in a supportive team, focusing on accuracy, empathetic communication, and timely decision-making to help callers in urgent need.

Qualifications

• Training provided to become a Health Advisor.
• Learn to triage calls and provide non-clinical advice using NHS Pathways.

Responsibilities

• Triage a variety of calls and provide accurate assessments.
• Offer non-clinical guidance to callers using NHS Pathways System.

Tools

NHS Pathways System

Job description

About The Role

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE EVERY TIME

NHS 111 Health Advisor | Located on site -Ipswich, Suffolk

Ready to take the next step in your career and make a real impact every day? This is your chance to train to be a Health Advisor and work in our vibrant 111-contact centre.

In this role, you will be at the forefront of helping people in need, guiding them through critical decisions with care and professionalism. You will triage a variety of calls, provide accurate assessments, and offer non-clinical advice using the NHS Pathways System.

To gain a better insight into the role, please feel free to click on the link to watch a video of a typical call might be like - simulation call.

Employee Wellbeing And Benefits

At Practice Plus Group, we value and invest in our team. Here are some of the amazing benefits you’ll enjoy when you join us:

• 33 days annual leave, increasing with service up to 36 days per year (including bank holidays) to help you recharge.
• Paid training and continuous learning opportunities to grow your career.
• Competitive pension scheme with Scottish Widows or the Peoples Pension.
• Salary Finance : Access to salary advances, loans, and government benefits.
• Discounts & Perks : Enjoy exclusive discounts, including Blue Light Card, Costco membership, and more!
• Cycle to Work Scheme , Eye Care Vouchers, and Holiday Sell-Back options for your convenience.
• Wellbeing Support : Free 24/7 counselling and advice helpline, including free premium access to Headspace to support mental wellbeing.

Pay Rates

Please note that the weekend rate is a non-contractual incentive for working unsociable hours and you will be paid £12.65 during your training.

• £12.65 per hour (7am-11pm)
• £15.72 per hour (11pm-7am)
• Enhanced rate of £16.27 per hour when working between Friday 18:00 to Monday 7:00am.

Working Hours

We understand the importance of flexibility – we are currently offering part-time and full-time shifts of 24, 30 or 37.5 hours per week - (there may be limited full-time availability - 37.5 hours), which will be discussed upon application - please feel free to reach out via email beforehand if you need to. Please note, this is not a regular 9 - 5 job, and some weekends and late night/overnight shifts are included.

Important: this role cannot be worked remotely, and you must be able to attend shifts in our 111-contact centre: Unit 7, Delta Terrace, West Road, Ransomes Euro Park, Ipswich, Suffolk, IP3 9FH

Training and Development

We offer extensive, fully paid training to equip you with the skills to become a qualified Health Advisor and learn the advanced NHS 111 triage tool.

Schedule

(add specific training dates below, depending on site)

• Full-Time : Monday-Friday (9:30am-5pm) for 4 weeks
• Part-Time : Tues, Weds, Thurs (6pm-9:30pm) and Sat-Sun (9:30am-5pm) for 6 weeks

Our Current Training Date Availability Is

Full-Time Course starting on 7th of September 2026

• It is essential that you attend training every day.
• You will undergo assessments and call audits throughout training. Passing these is essential to continue with the role. Failure to pass on your second attempt will result in no longer being able to continue with the role.
• After training, you will receive an additional 8 weeks of support to ensure you’re ready to be signed off as a fully accredited Pathways Health Advisor.

This training ensures you're ready to make an impact from day one, with ongoing support to help you succeed in your career.