NHS 111 Clinical Advisor - Hybrid working

The Methodist Church in Britain; Hampstead; Hybrid; GBP 28.000 - 42.000; Vollzeit

Benefits dieser Stelle

25 days annual leave + bank holidays

Company pension scheme

Life assurance

Cycle to work scheme

Retail discounts

Employee assistance programme

Zusammenfassung

Practice Plus Group is seeking a Clinical Advisor to perform telephone triage using NHS Pathways and support NHS 111 services. The role requires nurse or paramedic registration, with homeworking possible after meeting performance and attendance criteria.

You will assess a wide range of clinical conditions, make clinical decisions, and provide home care advice while collaborating with a multidisciplinary team. A local site attendance of at least 24 hours per month is expected.

Qualifikationen

• 2 years recent experience in adult acute or primary/community care
• Significant post-registration training, consolidation and experience
• Triage or telephone advice experience
• Experience of working independently
• NMC/HPCP registrations as above

Aufgaben

• Speak with callers and provide telephone triage using NHS Pathways
• Assess callers with a wide range of clinical conditions
• Make clinical decisions on the most appropriate action for each caller
• Give home care advice and refer callers on to further care
• Work as part of a multidisciplinary team to provide evidence-based care
• Complete training, assessments and call audits, passing them to stay in the role
• Attend the local site at least 24 hours a month to support Health Advisors
• Maintain a productivity of at least 3.8 cases per hour, including when homeworking

Kenntnisse

Clinical decision making

Listening & communication

IT skills

Independent working

NHS Pathways

Ausbildung

NMC registration as a general nurse

HCPC registration as a paramedic

Tools

NHS Pathways

Jobbeschreibung

This Clinical Advisor post with Practice Plus Group works on the NHS 111 service, where nurses and paramedics take calls from the public. The core work is telephone triage using NHS Pathways, deciding the right action and giving home care advice or referrals. Homeworking is open to advisors who meet performance and attendance tests, and everyone must attend the local site at least 24 hours a month on set shifts. Nurse or paramedic registration is required, and Pathways-trained advisors are sought.

What the job involves

• Speak with callers and provide telephone triage using NHS Pathways
• Assess callers with a wide range of clinical conditions
• Make clinical decisions on the most appropriate action for each caller
• Give home care advice and refer callers on to further care when appropriate
• Work as part of a multidisciplinary team to provide evidence-based care
• Complete training, assessments and call audits, passing them to stay in the role
• Attend the local site at least 24 hours a month to support Health Advisors
• Maintain a productivity of at least 3.8 cases per hour, including when homeworking

What's required

Registration & licences

• NMC registration as a general nurse, or HCPC registration as a paramedic

Experience

• Significant post-registration training, consolidation and experience
• 2 years recent experience in adult acute or primary/community care
• Strong understanding of patient management in primary or secondary care
• Triage or telephone advice experience
• Experience of working independently

Skills & knowledge

• Clinical decision making with critical thinking
• Excellent listening and communication skills
• Good IT and keyboard skills

Other

• For homeworking: six months' performance, acceptable audit scores, good attendance, no live formal disciplinary or capability process

Nice to have

• Fully qualified Pathways Advisor
• Completed Core Module 1 and Clinical Modules 1 and 2
• PACCs trained
• Up to date with all mandatory training

What's offered

• 25 days annual leave rising with service to 28 days, plus bank holidays
• Guaranteed regular breaks
• Company pension scheme
• Life assurance
• Cycle to work scheme
• Retail discounts
• Employee assistance programme for employee and family
• Golden hello bonus for Pathways-trained CAs