Newquay Field-Based Tenancy Support Worker

LiveWest; Newquay; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Generous annual leave

Pension contributions

Health benefits

Learning and development

Family support

Wellbeing programs

Cycle to work

Volunteer days

Job summary

LiveWest in the Newquay area is seeking a Tenancy Sustainment Worker to help customers sustain their homes and access services. You will work with colleagues and external agencies to provide housing management support, support rent accounts, and ensure tenancy rights are understood.

You will handle inspections, arrange repairs, and coordinate with partners to secure safe, affordable housing. A driving licence and safeguarding certification are required. This is a full-time mobile role.

Qualifications

• A good level of literacy and numeracy.
• Safeguarding certification.
• CIH qualification or willingness to work towards one.
• NVQ Level 3 or equivalent in a relevant field.
• Evidence of continuing professional development.

Responsibilities

• Support customers to maintain their licence or tenancy and understand rights and responsibilities.
• Help customers manage their rent accounts and address arrears.
• Arrange property inspections and coordinate repairs or replacement furniture.
• Liaise with statutory, voluntary and partner agencies on customers' behalf.
• Manage tenancy or licence breaches, nuisance and anti-social behaviour.
• Assist customers moving to alternative accommodation with advice and assistance.
• Ensure essential property safety requirements are met (gas, fire, contractors).
• Build strong relationships with colleagues and external partners to improve services.

Skills

Organised approach

Rent account management

Risk assessment

Written communication

Team player

UK Driving Licence

Education

Literacy and numeracy

Safeguarding certification

CIH qualification or equivalent

NVQ Level 3 or equivalent

CPD/Continuing development

Job description

LiveWest in the Newquay area is seeking a Tenancy Sustainment Worker to help customers sustain their homes and access services. You will work with colleagues and external agencies to provide housing management support, support rent accounts, and ensure tenancy rights are understood.

You will handle inspections, arrange repairs, and coordinate with partners to secure safe, affordable housing. A driving licence and safeguarding certification are required. This is a full-time mobile role.